Dana Clark
Drexel Hill
Summary
Resourceful Surgical Coordinator known for strong communication and patient management skills. Expertise in scheduling, insurance verification, and adherence to HIPAA regulations supports seamless surgical operations and high patient satisfaction.
Overview
8
8
years of professional experience
Work History
Surgical Coordinator
Rothman Orthopaedics
Bryn Mawr, PA
11.2024 - Current
- Coordinated surgical schedules, ensuring optimal use of operating rooms and resources.
- Assisted patients with pre-operative instructions and post-operative care plans.
- Managed insurance authorizations, verifying coverage for surgical procedures.
- Communicated effectively with surgeons, nursing staff, and patients to facilitate seamless workflows.
- Maintained accurate patient records in electronic health systems for quick access and updates.
- Streamlined appointment scheduling processes to reduce patient wait times and enhance satisfaction.
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
Front Desk Receptionist
Rothman Orthopaedics
Bryn Mawr, PA
09.2023 - 11.2024
- Managed patient check-in and check-out processes to ensure efficient scheduling.
- Answered multi-line phone system, directing calls to appropriate departments promptly.
- Maintained electronic health records, ensuring accuracy and confidentiality of patient information.
- Assisted patients with inquiries regarding appointments, services, and insurance coverage.
- Coordinated with medical staff to streamline patient flow and enhance service delivery.
- Implemented office procedures that improved front desk efficiency and reduced wait times.
Front Desk Receptionist /Orthodontic Assistant
Carpinello Orthodontics
Drexel Hill, PA
09.2018 - 04.2023
- Managed patient scheduling and appointment reminders to optimize clinic workflow.
- Coordinated patient check-in processes to enhance customer experience and reduce wait times.
- Maintained accurate patient records using electronic health record systems for streamlined data retrieval.
- Developed front desk procedures, improving efficiency and ensuring compliance with office standards.
- Trained new staff on reception protocols, enhancing team performance and service quality.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
Upper Darby High School
Drexel Hill, PA06-2001
Skills
- Strong communication skills
- Insurance verification
- Professionalism and confidentiality
- Patient coordination
- Medical office experience
- Data entry efficiency
- Resourcefulness and initiative
- Preoperative preparation
- Motivational skills
- Healthcare compliance
- Surgical procedures
- Scheduling expertise
- Medical terminology proficiency
Timeline
Surgical Coordinator
Rothman Orthopaedics
11.2024 - Current
Front Desk Receptionist
Rothman Orthopaedics
09.2023 - 11.2024
Front Desk Receptionist /Orthodontic Assistant
Carpinello Orthodontics
09.2018 - 04.2023
High School Diploma -
Upper Darby High School