Dana Graziano
Aston,PA
Summary
Dynamic professional with over nineteen years of experience in management, customer service, and sales, showcasing a diverse skill set adaptable to various industries. Proven expertise in verbal and written communication, complemented by exceptional time management, problem-solving, and organizational abilities, enables effective handling of multiple projects and initiatives simultaneously. Adept at collaborating with individuals and teams across all levels and cultural backgrounds, fostering an inclusive work environment. Proficient in Microsoft Word, Excel, PowerPoint, and Millennium salon software, ensuring seamless integration of technology into daily operations.
Overview
19
19
years of professional experience
Work History
Retail Customer Service Representative
Innovative Food Sales
01.2020 - Current
- Responsible for managing key retail accounts, ensuring timely product delivery, accurate pricing, and a good understanding of business needs. Key responsibilities include:
- Managing customer accounts and attracting new clients.
- Providing stellar customer service and resolving issues for existing clients.
- Performing market research, identifying new leads, and building relationships with new clients.
- Collaborating with the marketing team to achieve sales goals.
- Staying informed about new products, services, industry news, and customer needs to maintain competitiveness and profitability
Salon Manager
CALISTA GRAND
01.2008 - 01.2020
- Managed a full-service salon employing 50-plus staff members.
- Hiring/training all new employees of the salon, spa, and administrative staff
- Worked with staff on goals, retail sales, and salon service sales
- Set up salon training, team meetings with owners, and provided an agenda to staff
- Customer service -ensuring clients receive professional, courteous, and efficient service, addressing their needs and concerns, and fostering a positive experience throughout their visit.
- Scheduled employees to maintain adequate coverage during business hours.
- Delegated workplace responsibility to appropriate staff.
- Develop and implement marketing strategies and promotional campaigns to attract new clients and retain existing ones, enhancing the salon's visibility in the community.
- Initiated workplace improvement programs for increased service efficiency.
Distributor Sales Consultant
Cosmoprof- Salon Sales
01.2007 - 01.2008
- Effectively represented products and educated salons on all categories and brands
- Collaborated with salon owners developing specific plans and goals to further enhance business sales and profits
- Created promotions within salons and effectively controlled salon retail and professional inventory
- Maintained customer satisfaction, processed orders in a timely fashion, arranged business development meetings, etc.
- Provided superior consultation to regional salon professionals
Education
Pennsylvania Licensed Cosmetologist -
Jean Madeline Aveda Institute
Philadelphia, PA10.2006
Bachelor of Science - Liberal Studies
West Chester University
West Chester, PA12.2003
Skills
- Upselling strategies
- Staff management
- Marketing
- Staff development
- Verbal and written communication
- Relationship building
Timeline
Retail Customer Service Representative
Innovative Food Sales
01.2020 - Current
Salon Manager
CALISTA GRAND
01.2008 - 01.2020
Distributor Sales Consultant
Cosmoprof- Salon Sales
01.2007 - 01.2008
Bachelor of Science - Liberal Studies
West Chester University
Pennsylvania Licensed Cosmetologist -
Jean Madeline Aveda Institute