Dana Kepple
Emporium
Summary
Dynamic leader with a proven track record in strategic planning, project management, and productivity improvement. Expertise in customer relationship management and conflict resolution, driving operational excellence and enhancing team performance.
Overview
33
33
years of professional experience
Work History
President/Owner
Racoh Products, Inc.
Emporium
06.2020 - Current
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Developed policies and procedures for the organization.
- Provided direction and guidance to employees.
Plant Manager
Racoh Products, Inc.
Emporium
10.2009 - 06.2020
- Oversaw daily operations of manufacturing floor at Racoh Products, Inc.
- Managed production schedules to meet customer demands efficiently.
- Supervised maintenance of equipment to ensure optimal performance.
- Coordinated training programs for staff on operational procedures.
- Managed the daily operations of the plant, including scheduling personnel and equipment.
- Monitored plant performance metrics, such as throughput, quality, cost, and safety.
- Identified and resolved operational issues in a timely manner.
- Facilitated communication between workers at different levels of the organization.
- Collaborated with other managers across plants to share best practices.
- Supervised team members across multiple departments within the plant environment.
Supervisor
Racoh Products, Inc.
Emporium
02.2006 - 10.2009
- Supervised daily operations and ensured adherence to safety protocols.
- Trained and mentored new team members on workflow processes.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Supervisor
Pro Process, LLC
St. Mary's
09.2002 - 02.2006
- Supervised daily operations and ensured adherence to safety protocols.
- Trained and mentored new team members on workflow processes.
- Implemented process improvements to enhance operational efficiency.
- Monitored employee productivity to provide constructive feedback and coaching.
- Trained new employees on company policies and procedures.
Manager
Weisner's Drilling and Tapping
St. Mary's
06.1993 - 09.2002
- Communicated with clients to address project requirements and updates.
- Managed daily operations of drilling and tapping projects.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
Education
High School Diploma -
St. Mary's Area High School
St. Mary's, PA06-1993
Skills
- Business development
- Strategic planning
- Project management
- Policy development
- Financial analysis
- Productivity improvement
- Customer relationship management
- Conflict resolution
Timeline
President/Owner
Racoh Products, Inc.
06.2020 - Current
Plant Manager
Racoh Products, Inc.
10.2009 - 06.2020
Supervisor
Racoh Products, Inc.
02.2006 - 10.2009
Supervisor
Pro Process, LLC
09.2002 - 02.2006
Manager
Weisner's Drilling and Tapping
06.1993 - 09.2002
High School Diploma -
St. Mary's Area High School