Dana Minns
North East
Summary
Detail-oriented intelligence professional adept at collecting and processing information. Strategic and organized with excellent verbal and written communication skills. Reviewing records and making sound judgments about personnel, risks and field operations.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Advance Auto Parts
05.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Military Police Officer
Pennsylvania Army National Guard
02.2022 - Current
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Provided emergency response security, eliminating hazards, and potential dangers.
- Monitored gate activities, controlled traffic and responded to emergencies on base.
Customer Service Associate
Peek N Peak Resort And Spa
12.2021 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
North East High School
North East, PA06.2023
Certificate - Cosmetology
Erie County Technical School
Erie, PA06.2023
Skills
- Knowledge of Security Operations and Procedure
- Written and Verbal Communication
- Following Complex Instructions
- Interpersonal Skills
- Lifting
- Surveillance Skills
- Judgment
- Objectivity
- Dependability
- Emotional Control
- Integrity
Timeline
Customer Service Associate
Advance Auto Parts
05.2023 - Current
Military Police Officer
Pennsylvania Army National Guard
02.2022 - Current
Customer Service Associate
Peek N Peak Resort And Spa
12.2021 - 03.2023
High School Diploma -
North East High School
Certificate - Cosmetology
Erie County Technical School
Similar Profiles
Mohammed Aliuddin AhmedMohammed Aliuddin Ahmed
Senior Financial Analyst at Advance Auto Parts,Inc.(Retailer Automotive Parts)Senior Financial Analyst at Advance Auto Parts,Inc.(Retailer Automotive Parts)
Tyler WrightTyler Wright
NA at Mobile Parts Professional, Advance Auto PartsNA at Mobile Parts Professional, Advance Auto Parts
DANIEL CUNNINGHAMDANIEL CUNNINGHAM
Parts Specialist and Parts Delivery Driver at Advance Auto Parts - Auto Part InternationalParts Specialist and Parts Delivery Driver at Advance Auto Parts - Auto Part International