Dana Nash
South Abington Township
Summary
Resilient and flexible in addressing customer issues and exceeding company objectives with forward-thinking, tenacious strategic centered on driving sales. Skilled in inventory management, demand forecasting and account servicing. Innovative Customer Sales Representative with extensive knowledge of payment processing and negotiation. Successful at generative revenue and maintaining long-term client relationships. Adept at detail-oriented reporting and support.
Overview
8
8
years of professional experience
Work History
Sales Representative
Burke Stone Supply
08.2021 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Responded to inquiries and engaged with followers of social media pages to build community and support customer engagement.
Assistant Branch Manager
Enterprise Holdings Inc., Rent-A-Car
03.2021 - 08.2021
- Maximized efficiency through effective resource allocation and employee management.
- Managed branch size of over 300 units and team of 25 full and part-time employees.
- Demonstrated knowledge of branch financials, including income per car, expenses, costs, losses per unit, overhead and payroll.
- Analyzed, reduced and controlled expenses by improving resource allocation.
- Protected company assets with strategic risk management approaches/underwriting procedures
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Assistant Manager
Enterprise Holdings Inc., Rent-A-Car
01.2020 - 03.2021
- Increased sales by driving operational efficiencies and building excellent customer rapport
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Managment Trainee
Enterprise Holdings Inc., Rent-A-Car
12.2018 - 01.2020
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Created internal control of day-to-day transactions and punctually opened and closed business.
- Enhanced supervisory and leadership abilities by working closely with mentoring Branch Manager
Tour Guide
Green World Coffee Farms
03.2016 - 02.2017
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Developed tour programming to enhance guest experiences.
- Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Trained apprentice guides to educate on information to present to tourists and travelers.
- Guided groups of up to 30 people on tours of Green World Coffee Farms coffee growing/roasting process.
Education
Bachelor of Arts - Communications Public Relations
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA12.2015
Skills
- Work Planning
- Proactive and Focused
- Adaptable to Changing Conditions
- Cost Data Analysis
- Risk Assessment
- Operational Reporting
Timeline
Sales Representative
Burke Stone Supply
08.2021 - Current
Assistant Branch Manager
Enterprise Holdings Inc., Rent-A-Car
03.2021 - 08.2021
Assistant Manager
Enterprise Holdings Inc., Rent-A-Car
01.2020 - 03.2021
Managment Trainee
Enterprise Holdings Inc., Rent-A-Car
12.2018 - 01.2020
Tour Guide
Green World Coffee Farms
03.2016 - 02.2017
Bachelor of Arts - Communications Public Relations
East Stroudsburg University of Pennsylvania
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