Summary
Overview
Work History
Education
Skills
Timeline
CONTACT
Generic

DANA POTTIGER

Halifax

Summary

Detail-oriented candidate adept in providing administrative support to executive officers and other staff, managing correspondences, and organizing office operations. Possesses excellent organizational, communication, and customer service skills. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills.

Overview

8
8
years of professional experience

Work History

Patient Service Representative

UPMC Pinnacle
02.2024 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used [Software] to schedule appointments.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Built and maintained positive working relationships with patients and staff.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
  • Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
  • Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
  • Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Responded to inquiries by directing calls to appropriate personnel.

Secretary

Halifax Fire Dept
01.2021 - Current
  • Processed documents and materials, disseminating information in compliance with administrative guidelines.
  • Responded to inquiries from internal and external parties to facilitate communication or provide direction.
  • Compiled data to prepare reports or process requests.
  • Facilitated requests by answering or referring customer inquiries in person or on the telephone.
  • Organized and attended meetings, took minutes, and distributed notes.
  • Composed professional correspondence such as letters, memos, emails.
  • Performed data entry and generated reports.
  • Demonstrated proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.

Manufacturing Operator

Thermo Fisher Scientific
08.2020 - Current
  • Implemented changes in production processes as directed by management.
  • Assisted in the training of new personnel on proper operation of machinery.
  • Managed workstation organization and cleanliness according to company standards.
  • Reported any defective parts or materials immediately to supervisor.
  • Maintained accurate records of production data and output levels.
  • Collaborated effectively with other team members to maximize productivity.
  • Communicated regularly with supervisors regarding machine operations and production goals.
  • Ensured compliance with OSHA regulations regarding workplace safety procedures.
  • Followed safety protocols when handling hazardous materials or operating dangerous equipment.
  • Inspected parts for quality control, ensuring all components met required standards.
  • Demonstrated ability to read and interpret blueprints and schematics for product specifications.

Packing

Mountain Ridge Metals
05.2019 - 04.2020
  • Demonstrated ability to lead and motivate a team of packers in a fast-paced environment.
  • Possess strong problem solving skills enabling quick resolution of any issues arising during the packing process.
  • Excellent communication skills with the ability to collaborate effectively with other departments within the organization.
  • Strong organizational skills; able to prioritize tasks efficiently and meet tight deadlines consistently.
  • Well versed in inspecting packing materials before use to detect any defects that may affect product quality or integrity.
  • Developed and implemented efficient grading and packing procedures to ensure quality control.
  • Able to maintain accurate records for all incoming shipments and outgoing orders including product weight, size, color.

Paraprofessional

Williams Valley School District
08.2017 - 03.2019
  • Developed and maintained positive relationships with students, promoting positive attitude toward learning.
  • Assisted students with general homework and class assignments.
  • Devised special strategies for reinforcing material or skills based upon understanding of individual students and needs.
  • Worked one-on-one with students to reinforce learning of materials.
  • Promoted positive learning environment, making learning fun and helping children feel safe.
  • Demonstrated patience, compassion, and empathy in various situations.
  • Led small group and individual instructional sessions.
  • Checked on student behavior in the classroom and during lunch periods.
  • Provided positive and nurturing support while attending to students’ physical, personal, and emotional needs.
  • Administered standardized tests under the direction of certified personnel when required.
  • Collaborated with other paraprofessionals and professionals within the school district on best practices for working with special needs children.
  • Supervised students during cooling-off time, monitoring behavior.
  • Assisted in the delivery of instruction according to IEPs or 504 Plans by providing one-on-one or small group assistance as needed.
  • Provided emotional support for students who may have experienced difficulties both inside and outside of school.
  • Supervised students on school grounds and on field trips.
  • Developed positive relationships with students through encouragement, guidance, and reinforcement of appropriate behaviors.
  • Provided classroom support to teachers, including organizing materials, grading papers, and preparing instructional activities.

Education

High School Diploma -

Penn Foster High School
Scranton, Pa
05.2017

Skills

  • Teacher Relations
  • Accounts Payable and Accounts Receivable
  • Interoffice Communications
  • Verbal and Written Communication
  • Report Writing
  • Filing Experience
  • Meeting Support
  • Meeting Minutes
  • Keyboarding Skills
  • Email Correspondence
  • Organize Files
  • HIPAA Guideline Compliance
  • Electronic and Paper Filing
  • Document and File Management
  • Cash Drawer Management
  • Customer Relations and Communications
  • Organizing and Categorizing Data
  • Reading Comprehension
  • Office Equipment Operation
  • Social Media Updating
  • Administrative Procedures
  • Issue Response and Resolution
  • Running Errands
  • Transcribing Information
  • Organization

Timeline

Patient Service Representative

UPMC Pinnacle
02.2024 - Current

Secretary

Halifax Fire Dept
01.2021 - Current

Manufacturing Operator

Thermo Fisher Scientific
08.2020 - Current

Packing

Mountain Ridge Metals
05.2019 - 04.2020

Paraprofessional

Williams Valley School District
08.2017 - 03.2019

High School Diploma -

Penn Foster High School

CONTACT

  • (717) 743-8464
  • Danakurtz88@gmail.com
  • Halifax, Pa 17032

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