Dana Trindade
Matamoras,PA
Summary
Goal-driven and take-charge professional with a service-oriented mindset. Experienced in administrative roles and successful management of office operations in fast-paced, collaborative environments. Known for adaptability to changing needs, meticulous attention to detail, and meeting deadlines consistently. Possessing an excellent work ethic and the ability to thrive in various work settings. Proven track record of effectively supporting business leaders and teams through exceptional organizational skills and a strong desire to continuously learn and grow.
Overview
21
21
years of professional experience
Work History
District Coordinator
Delaware Valley School District
11.2022 - Current
- Developed and maintain Budget vs Actual reports for the Capital Projects Fund.
- Manage the process of bid openings for capital projects and fuel bids.
- Facilitate the procurement process by issuing purchase orders for materials and services.
- Manage accounts payable for capital projects, streamlining payment procedures within Quickbooks and ensuring fiscal responsibility.
- Work in conjunction with tax collectors to ensure accurate and timely tax collection.
- Compute tax collector pay sheets for payroll submission.
- Perform annual reconciliation of tax collections to maintain precise financial documentation.
- Reconcile monthly bank statements using QuickBooks.
- Prepare comprehensive monthly reports for the board to oversee financial activities of numerous accounts.
- Coordinate the yearly renewal of all insurance policies.
- Support the Business Manager by managing records, fulfilling department of education reporting requirements, and submitting insurance claims.
Engineering Data Supervisor
Amerlux
08.2008 - 11.2022
- Administrative support to the Engineering department, R&D and VP of Product Development
- Developed and executed S.O.Ps that improved cross-department communication related to customer projects and product lifecycle
- Created and Maintained product Bills of Material
- Developed product specific configurator to facilitate order entry within the ERP system
- Supported Product Management with New Product Integration activities
- Issued RFQ’s
- Maintained and report product roll-up cost
- Managed Engineering Change Requests
- Document control of engineering drawings and supplier specification sheets
- Supervised a team of 4 administrators
Customer Support Representative
Amerlux
07.2004 - 08.2008
- Completed diverse tasks on a daily basis to serve customer needs, including processing orders, managing returns and logging daily shipments
- Improved service quality and increased sales by developing strong knowledge of the company's products and services
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Provided detailed daily and monthly sales reports to senior management
- Department lead on implementing new ERP system.
Education
St. Peter’s College
Jersey City, NJSkills
- MS Office, Google Drive, Excel, Adobe, Quickbooks, Oracle, Basecamp
- Strong attention to detail
- Customer service excellence
- Strong problem solver
- Effective communication
- Discretion and confidentiality
- Time management
- Team collaboration
- Multitasking and organization
- Planning and Prioritization
- Spreadsheet development and maintenance
- Database management
Timeline
District Coordinator
Delaware Valley School District
11.2022 - Current
Engineering Data Supervisor
Amerlux
08.2008 - 11.2022
Customer Support Representative
Amerlux
07.2004 - 08.2008
St. Peter’s College
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