Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
Generic

Danae Graham

Morrisville

Summary

Results-oriented professional with extensive experience at Giant Food Stores, specializing in customer service and team leadership. Demonstrated success in mentoring staff and resolving complex issues, contributing to a safe and welcoming environment. Proficient in home health care services, showcasing adaptability and dedication to improving patient well-being.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Representative Supervisor

Giant Food Stores
Morrisville
01.2019 - Current
  • Ensured accurate and efficient processing of financial transactions in cash office.
  • Monitored customer service team to evaluate knowledge and adherence to company policies.
  • Promoted clean, safe, and welcoming work environment for employees and guests.
  • Collaborated with Human Resources on disciplinary actions for staff performance issues.
  • Resolved escalated customer complaints promptly and professionally.
  • Mentored newly hired employees to enhance understanding of company programs.

Certified Home Health Aide(Chha)

Synergy Home Care
Pennington
06.2014 - 09.2020
  • Dedicated certified Home Health Aide with over six years of experience in providing compassionate care to elderly and disabled patients.
  • Skilled in assisting with daily living activities, including bathing, grooming, and meal preparation, to enhance patients quality of life.
  • Proficient in monitoring vital signs and reporting changes in patients' conditions to healthcare professionals for timely intervention.

  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Managed patient transportation and appointment scheduling.
  • Assisted clients with mobility and transportation to medical appointments.
  • Administered medications as prescribed while following safety protocols.
  • Communicated effectively with clients, families, and healthcare professionals.

Certified Home Health Aide(Chha)

Care For U Plus
Lawrenceville
05.2012 - 11.2019
  • Provided companionship and emotional support to enhance client wellbeing.
  • Assisted clients with daily living activities and personal care tasks.
  • Administered prescribed medications according to care plans and schedules.
  • Documented client progress and communicated effectively with healthcare teams.
  • Maintained a clean and safe environment in clients' homes for safety.
  • Coordinated transportation for clients to medical appointments and social activities.
  • Monitored vital signs such as pulse rate, temperature and blood pressure of patients when necessary.
  • Checked expiration dates on all medications used within the home health setting prior to administration.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.

Education

Home Health Aide License/Certifcate - Health Care

E&S Academy
Plainfield, NJ
06-2025

Skills

  • Home health care services
  • Customer service excellence
  • Team leadership and collaboration
  • Staff training and development
  • Decision-making skills
  • Adaptability and flexibility
  • Reliability and dependability
  • Motivational leadership techniques
  • Effective teamwork strategies
  • Self-motivation and initiative

Certification

  • Home Health Aide License
  • Permit To Carry Firearm
  • Security License
  • Certified Western Union Agent
  • Cash Office Certified

Languages

English
Full Professional

Affiliations

  • I Enjoy Bedtime stories with my children.
  • I enjoy familly activities and vacations.
  • I love teaching morals, values, and healthy habits.

References

References available upon request.

Timeline

Customer Service Representative Supervisor

Giant Food Stores
01.2019 - Current

Certified Home Health Aide(Chha)

Synergy Home Care
06.2014 - 09.2020

Certified Home Health Aide(Chha)

Care For U Plus
05.2012 - 11.2019

Home Health Aide License/Certifcate - Health Care

E&S Academy
Danae Graham