Danae Graham
Morrisville
Summary
Results-oriented professional with extensive experience at Giant Food Stores, specializing in customer service and team leadership. Demonstrated success in mentoring staff and resolving complex issues, contributing to a safe and welcoming environment. Proficient in home health care services, showcasing adaptability and dedication to improving patient well-being.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative Supervisor
Giant Food Stores
Morrisville
01.2019 - Current
- Ensured accurate and efficient processing of financial transactions in cash office.
- Monitored customer service team to evaluate knowledge and adherence to company policies.
- Promoted clean, safe, and welcoming work environment for employees and guests.
- Collaborated with Human Resources on disciplinary actions for staff performance issues.
- Resolved escalated customer complaints promptly and professionally.
- Mentored newly hired employees to enhance understanding of company programs.
Certified Home Health Aide(Chha)
Synergy Home Care
Pennington
06.2014 - 09.2020
- Dedicated certified Home Health Aide with over six years of experience in providing compassionate care to elderly and disabled patients.
- Skilled in assisting with daily living activities, including bathing, grooming, and meal preparation, to enhance patients quality of life.
- Proficient in monitoring vital signs and reporting changes in patients' conditions to healthcare professionals for timely intervention.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Managed patient transportation and appointment scheduling.
- Assisted clients with mobility and transportation to medical appointments.
- Administered medications as prescribed while following safety protocols.
- Communicated effectively with clients, families, and healthcare professionals.
Certified Home Health Aide(Chha)
Care For U Plus
Lawrenceville
05.2012 - 11.2019
- Provided companionship and emotional support to enhance client wellbeing.
- Assisted clients with daily living activities and personal care tasks.
- Administered prescribed medications according to care plans and schedules.
- Documented client progress and communicated effectively with healthcare teams.
- Maintained a clean and safe environment in clients' homes for safety.
- Coordinated transportation for clients to medical appointments and social activities.
- Monitored vital signs such as pulse rate, temperature and blood pressure of patients when necessary.
- Checked expiration dates on all medications used within the home health setting prior to administration.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Education
Home Health Aide License/Certifcate - Health Care
E&S Academy
Plainfield, NJ06-2025
Skills
- Home health care services
- Customer service excellence
- Team leadership and collaboration
- Staff training and development
- Decision-making skills
- Adaptability and flexibility
- Reliability and dependability
- Motivational leadership techniques
- Effective teamwork strategies
- Self-motivation and initiative
Certification
- Home Health Aide License
- Permit To Carry Firearm
- Security License
- Certified Western Union Agent
- Cash Office Certified
Languages
English
Full Professional
Affiliations
- I Enjoy Bedtime stories with my children.
- I enjoy familly activities and vacations.
- I love teaching morals, values, and healthy habits.
References
References available upon request.
Timeline
Customer Service Representative Supervisor
Giant Food Stores
01.2019 - Current
Certified Home Health Aide(Chha)
Synergy Home Care
06.2014 - 09.2020
Certified Home Health Aide(Chha)
Care For U Plus
05.2012 - 11.2019
Home Health Aide License/Certifcate - Health Care
E&S Academy
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