DANEASHIA BELLE
HARRISBURG
Summary
Professional scheduler with deep expertise in coordinating schedules and ensuring seamless operations. Strong focus on team collaboration and delivering results, adaptable to changing needs. Proficient in time management, communication, and problem-solving, consistently dependable and organized.
Overview
10
10
years of professional experience
Work History
Central Scheduler
UPMC Pinnacle
01.2024 - Current
- Coordinate patient scheduling to optimize appointment availability and minimize wait times.
- Manage complex scheduling algorithms to enhance operational efficiency across departments.
- Developed and maintained comprehensive databases for tracking appointments and provider availability.
- Streamline communication between departments to ensure seamless patient flow and resource allocation.
- Collaborate with healthcare providers to resolve scheduling conflicts, ensuring timely patient care delivery.
- Managed incoming calls, providing detailed information on procedures and services offered
Monitor Technician
UPMC Pinnacle
05.2018 - Current
- Administer care to patients in a LATC setting; assist with the interpretation and diagnosis of conditions related to the heart; provide precise continual surveillance and analysis of cardiac rhythms.
- Demonstrate sensitivity and compassion to all patients; maintain the confidentiality of information acquired pertaining to patients.
- Observe patients' heart rates, noting irregularities.
- Update patients' records with all readings taken from the heart monitors or EKGs.
- Deliver quality patient care services.
- Monitored patient vital signs and alert systems to identify critical changes in condition.
- Collaborated with healthcare teams to ensure timely communication of patient information.
- Analyzed telemetry data to support clinical decisions and improve patient care outcomes.
Clinical Assistant
UPMC Pinnacle
04.2016 - 05.2018
- Assist medical professionals with patient management, basic diagnostic tests, and record-keeping.
- Create a positive experience by welcoming and assisting clinic patients.
- Collaborated with multidisciplinary teams to support comprehensive patient care and treatment strategies.
- Prepare patient files by obtaining personal and health information.
- Maintain patient data records for evaluation and health insurance purposes.
- Assisted physicians with patient examinations and procedures, ensuring a smooth workflow in clinical settings.
- Managed patient intake processes, accurately documenting medical histories and vital signs.
- Trained new staff on office protocols and procedures, fostering a knowledgeable team environment.
Phlebotomist
Grifols Plasma Center
09.2015 - 04.2016
- Verified patient identification and explained sampling procedures to patients.
- Updated job knowledge by participating in educational opportunities.
- Reassured patients who were nervous about sampling procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Education
High School Diploma -
21st Century Cyber Charter School
Exton, PA06-2013
Medical Assistant / Diploma Program - undefined
Kaplan Career Institute
03.2015
Externship - Medical Assistant
Cummings Associates
Skills
- Workflow optimization
- Meeting coordination
- Research & Resource Management
- Monitor Technician EKG Course
- Collaboration & Relationship Building
- Detail-Oriented & Exceptional Work Ethic
- Excellent Verbal and Written Communication
- Accurate Data Entry & Database Management
- Epic/Medical Terminology, HIPAA Compliance
- Strong Time Management & Organizational Skills
- Emotional intelligence & Customer Service Expert
- Conflict Resolution Proficiency & Cross Functional Leadership
ATTRIBUTES
- Proficient in Microsoft Office, Powerpoint, Excel, Windows, Outlook, Internet research, Google Suite.
- Proficient in all general office skills; Data entry, email, faxing/filing, and operating systems.
- Exceeded day to day goals by 100% by providing proactive and effective customer service.
- Drove Quality Assurance (QA) from an average of 65% to 90%.
- Keen attention to detail and strong decision making skills to manage multiple, concurrent tasks.
- Demonstrated professional etiquette and manners, improving positive feedback and 5-star ratings by 80%.
Timeline
Central Scheduler
UPMC Pinnacle
01.2024 - Current
Monitor Technician
UPMC Pinnacle
05.2018 - Current
Clinical Assistant
UPMC Pinnacle
04.2016 - 05.2018
Phlebotomist
Grifols Plasma Center
09.2015 - 04.2016
Medical Assistant / Diploma Program - undefined
Kaplan Career Institute
High School Diploma -
21st Century Cyber Charter School
Externship - Medical Assistant
Cummings Associates