Daneshka De Hoyos
Customer Experience Consultant/Sales Support – Senior Analyst
Panama,Colon
Summary
Dynamic professional with a proven track record in curriculum implementation and customer empathy, honed at Academia Internacional Árabe Panameña and DELL PANAMA. Excelled in fostering student engagement and enhancing online customer experiences, demonstrating exceptional problem-solving abilities and strategic thinking. Skilled in both classroom instruction and customer service support, adept at driving positive outcomes in educational and corporate settings.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
English PK Teacher
Academia Internacional Árabe Panameña
04.2024 - 06.2024
- Develop and implement engaging lesson plans aligned to PK curriculum and learning objectives.
- Stimulate and support a learning environment.
- Use a variety of teaching methods and strategies to cater to different learning styles and abilities.
- Foster a positive and inclusive classroom culture that values diversity and respects and examples.
- Foster a positive and inclusive classroom culture that values diversity and respects student's differences.
Customer Experience Consultant/Sales Support – Sr.
DELL PANAMA
07.2007 - 02.2024
- Provide customers with a customized and secure online toolsetfor purchasing, reporting, and product support.
- Responsible for improving customer online experience and controlling customer web page interactions.
- Led external meetings with directors for complex accounts including Caterpillar, Flowserve, The University of Massachusetts, and others,
- Proactively gather client feedback to identify common issues and suggest improvements
- Managed data compilation and organization, report sharing, and SharePoint updates.
- Collaborated with global stakeholders to achieve goals and enhance online customer experience.
- Built strong relationships with sales and customers.
- Direct complex issues to relevant departments and ensure follow-up until resolution.
- Manage customer complaints efficiently.
- Worked in hybrid and full remote environments.
Entertainment Consultant
Sitel Panama
Panama, Provincia de Panama
01.2003 - 04.2007
- Handled customer inquiries and product claims.
- Served as mentor and supervisor.
- Assisted in recruiting for English and Spanish projects.
Bilingual Receptionist
European Fashion Free Zone
Panama
03.2002 - 01.2003
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Associate of Applied Science - Bachelor in English
ISAE UNIVERSITY
Panama 09.2024 - Current
GED -
Instituto Monte Horeb
Panama 12.2022 - 12.2024
Skills
Student Engagement
Classroom Instruction
Curriculum Implementation
Group Instruction
Strategic Thinking
Customer Empathy
Computer Skills
Product Knowledge
Customer Service and support
Problem-solving abilities
Complaint resolution
Fast Learner
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Associate of Applied Science - Bachelor in English
ISAE UNIVERSITY
09.2024 - Current
English PK Teacher
Academia Internacional Árabe Panameña
04.2024 - 06.2024
GED -
Instituto Monte Horeb
12.2022 - 12.2024
Customer Experience Consultant/Sales Support – Sr.
DELL PANAMA
07.2007 - 02.2024
Entertainment Consultant
Sitel Panama
01.2003 - 04.2007
Bilingual Receptionist
European Fashion Free Zone
03.2002 - 01.2003
Similar Profiles
MARIBEL LOZANO DÍAZMARIBEL LOZANO DÍAZ
Psicóloga clínica, especializada en psicología aeronáutica at Academia de Aviación InternacionalPsicóloga clínica, especializada en psicología aeronáutica at Academia de Aviación Internacional
Juan Gabriel Varela Juan Gabriel Varela null
Director of Operations for Pascual and La Suprema at Empresa Panameña De AlimentosDirector of Operations for Pascual and La Suprema at Empresa Panameña De Alimentos
Israel CamachoIsrael Camacho
Flight Attendant Business Class at Compañia Panameña de AviacionFlight Attendant Business Class at Compañia Panameña de Aviacion