Danica Garlington
Irwin
Summary
Motivated shift leader with a proven track record in employee training and conflict resolution. Recognized for enhancing customer satisfaction through effective communication and team collaboration. Ready to leverage experience to drive operational success.
Overview
4
4
years of professional experience
Work History
Shift Lead
Urban Air
North Huntingdon, PA
02.2024 - Current
- Supervised daily operations, ensuring adherence to safety protocols and organizational standards.
- Trained and mentored team members on effective customer service techniques and operational procedures..
- Coordinated staff schedules, optimizing labor resources to enhance productivity during peak hours.
- Resolved customer concerns promptly, enhancing overall satisfaction and loyalty through effective communication.
- Trained new employees and delegated daily tasks and responsibilities.
Team Member
Dunkin' Donuts
North Versailles, PA
01.2023 - 11.2023
- Delivered exceptional customer service, fostering a welcoming environment for guests.
- Operated kitchen equipment efficiently, ensuring food quality and safety standards.
- Collaborated with team members to maintain cleanliness and organization of workstations.
- Assisted in training new staff on operational procedures and customer service protocols.
Team Member
Dairy Queen Grill & Chill
North Versailles, PA
04.2022 - 01.2023
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to safety and cleanliness standards.
- Trained new team members on food preparation techniques and service protocols.
- Collaborated with team to streamline workflows, enhancing overall operational efficiency.
- Managed cash register transactions accurately, balancing cash drawer at end of shifts.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Education
High School Diploma -
Norwin High School
Irwin, PA05.2025
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Work delegation
- Conflict management
- Decision-making capacity
- Shift leadership
- Positive attitude
- Problem-solving
Timeline
Shift Lead
Urban Air
02.2024 - Current
Team Member
Dunkin' Donuts
01.2023 - 11.2023
Team Member
Dairy Queen Grill & Chill
04.2022 - 01.2023
High School Diploma -
Norwin High School