Summary
Overview
Work History
Education
Timeline
Generic

Daniel Callahan

Mercer

Summary

In previous roles, I have worked with a wide range of customers, often in fast-paced environments where multitasking and patience were essential skills to learn. Whether assisting someone with a question, handling a challenging situation or ensuring an order was accurate, I’ve learned how to stay calm, attentive, and focused. My background in the food industry also strengthened my ability to work as part of a team, manage time effectively, and keep customer satisfaction at the center of everything I do.

Overview

14
14
years of professional experience

Work History

Assistant Technician

Spencer Technologies
Medway
12.2024 - Current
  • Assisted technicians with installation and maintenance of communication systems.
  • Supported troubleshooting efforts by diagnosing technical issues in systems.
  • Helped senior technicians complete advanced repairs to equipment, components and systems.
  • Assisted technicians in the installation, troubleshooting and repair of electronic equipment.

Associate

Dunkin Donuts
Norton
01.2019 - 12.2023
  • Worked effectively with other team members to ensure smooth operations, especially during busy periods.
  • Built relationships with customers by providing friendly customer service.
  • Provided customer service support for inquiries, complaints, and returns.
  • Operated point-of-sale systems to process transactions efficiently.
  • Managed responsibilities in fast-paced work environments.

Server

Sam Diegos
Plymouth
06.2014 - 01.2019
  • Provided excellent customer service and ensured guest satisfaction during dining experiences.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Handled customer complaints promptly to maintain a positive dining atmosphere.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Associate Trainer

Panera Bread
Plymouth
07.2011 - 10.2016
  • Trained new associates in all areas of the restaurant.
  • I took customers' orders on a register and dealt with cash.
  • Maintained awareness of food safety when handling food.
  • Worked in a fast-paced environment as a team.

Education

High School Diploma -

Pembroke High School
Pembroke, MA
06-2011

Timeline

Assistant Technician

Spencer Technologies
12.2024 - Current

Associate

Dunkin Donuts
01.2019 - 12.2023

Server

Sam Diegos
06.2014 - 01.2019

Associate Trainer

Panera Bread
07.2011 - 10.2016

High School Diploma -

Pembroke High School
Daniel Callahan