Daniel Hopkins
Clairton
Summary
Hardworking employee enthusiastic about learning the finance field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. A motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
18
18
years of professional experience
Work History
Sales Consultant
CarShop
05.2024 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Followed up with existing customers to provide additional support and address concerns.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
Sales Associate
Byrider
01.2021 - 01.2024
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal vehicles.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Delivery Driver
Amazon
02.2020 - 12.2020
- Deliver packages to Amazon consumers
Consumer Loan Specialist
PNC Bank
02.2018 - 02.2020
- Assist PNC Bank Auto Loan Holders with making payments, curing delinquencies and collaborating with neighboring retail lending departments to provide the best possible customer service experience
Front Desk Guest Service Agent
Drury Plaza Hotel Pittsburgh Downtown
06.2017 - 02.2018
- Greeted and welcomed all hotel guests with a smile
- Improved customer service ratings through excellent and personable service
- Collaborated with maintenance and housekeeping to ensure that all guests are properly accommodated
- Processed 50-150 reservations per day via walk-in, telephone or online registration
- Reviewed account information and charges with guests during check-out
- Resolved service-related problems in a timely manner
- Verified that personal and payment information on guest accounts was accurate and complete
- Delivered messages, mail and packages left for guests and hotel facilities in a timely manner
Residential Sales Representative
Alorica Green Tree (DirecTV)
03.2016 - 10.2016
- Take incoming calls from potential customers looking to buy and/or acquire additional information about the DirecTV/AT&T product
Salesman
Capital Meats Inc.
09.2015 - 02.2016
- Travel door-to-door in order to sell Capital Meats Inc
- Products such as steak, chicken, seafood etc
25B- IT Specialist
Military (Army National Guard)
10.2008 - 04.2010
- Assist military personnel with any complications regarding computer technology and programming
Salesman
Kirby Vacuums
03.2008 - 10.2008
- Travel door-to-door within different regions of Pittsburgh, PA and West Virginia in order to display and sell Kirby Vacuum products
Dishwasher
Eat N Park
08.2007 - 02.2008
- Wash dishes, bus tables and maintain upkeep of the facility
Education
Bachelor’s of Science Degree - Sportscasting
Full Sail University
02.2025
GED - undefined
Woodland Hills High School
Pittsburgh, PA01.2008
Skills
- Self-motivated
- Customer service
- Interpersonal skills
- Quality assurance
- Service-oriented
- Computer knowledge
- Guest satisfaction specialist
- Efficient Hospitality background
- Diligent
- Team building
- Strong problem solving
- Persuasive speaker
- Marketing savvy
- Skilled in call center operations
- Exceptional communication skills
Timeline
Sales Consultant
CarShop
05.2024 - Current
Sales Associate
Byrider
01.2021 - 01.2024
Delivery Driver
Amazon
02.2020 - 12.2020
Consumer Loan Specialist
PNC Bank
02.2018 - 02.2020
Front Desk Guest Service Agent
Drury Plaza Hotel Pittsburgh Downtown
06.2017 - 02.2018
Residential Sales Representative
Alorica Green Tree (DirecTV)
03.2016 - 10.2016
Salesman
Capital Meats Inc.
09.2015 - 02.2016
25B- IT Specialist
Military (Army National Guard)
10.2008 - 04.2010
Salesman
Kirby Vacuums
03.2008 - 10.2008
Dishwasher
Eat N Park
08.2007 - 02.2008
GED - undefined
Woodland Hills High School
Bachelor’s of Science Degree - Sportscasting
Full Sail University
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