Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Marsala

Philadelphia

Summary

Dynamic professional with a proven track record at Amazon, excelling in team leadership and customer service. Enhanced sales revenue through strategic relationship building and streamlined processes. Skilled in money handling and decision-making, consistently improving customer satisfaction and operational efficiency. Committed to fostering a positive work environment and achieving organizational goals.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Giant Eagle
04.2021 - 05.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Floor Manager

Amazon
06.2018 - 04.2021
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of various employees to maintain smooth-running operations of shop floor.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.

Sales Coordinator

Residents Inc
09.2016 - 06.2018
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.

Education

Associate of Applied Science - Technology Education

Camden County College
Camden County, NJ
06-2006

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making

Timeline

Assistant Manager

Giant Eagle
04.2021 - 05.2025

Floor Manager

Amazon
06.2018 - 04.2021

Sales Coordinator

Residents Inc
09.2016 - 06.2018

Associate of Applied Science - Technology Education

Camden County College

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Daniel Marsala