Customer Care Representative and Purchase
Grainger Industrial Supply
Panama
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Contact clients and suppliers to resolve problems.
- Purchase general and specialized equipment, materials or business services.
- Monitor progress of delivery schedules.
- Assisted call-in customers with questions and orders. 40 customers per day.
- Coordinated logistics and verified equipment shipment pricing and availability.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Review quotations almost 25per day.
- Ensure that all backorders are tracked and communicated efficiently
- Picking orders and helping physically receive to gain knowledge