Daniel Norton
Springfield
Overview
7
7
years of professional experience
Work History
Management Assistant
ENTERPRISE MOBILITY
02.2025 - Current
- Greet customers upon arrival to store with a friendly and professional demeanor.
- Communicated rental agreements, processes, policies, and fees to customers, ensuring clarity and compliance.
- Handle customer inquiries both in store and via phone.
- Resolved customer issues and complaints, enhancing customer satisfaction and loyalty.
- Coordinated customer reservations to guarantee availability of rental vehicles.
- Inspect rental vehicles for damages prior to rental and after customer returns.
- Cleaned and prepared rental vehicles for customer use, maintaining high standards of presentation and safety.
- Collect payments and handle refunds.
Assistant Store Manager
RALLY HOUSE PHILADELPHIA
05.2024 - 02.2025
- Scheduled staff shifts based on store demand to optimize labor efficiency.
- Enforced compliance with store guidelines to uphold company standards.
- Create schedules according to store hour demand.
- Monitor customer activity to supplement company loss prevention goals.
- Perform audits of inventory counts to ensure accuracy of merchandise.
- Monitored customer activity to enhance loss prevention efforts.
- Fulfilment of customer orders through online shopping.
- Communicate with associate stores on merchandise availability.
- Coach and mentor new associates on store procedures.
- Facilitated interviews to identify suitable job applicants to fill open positions.
Team Sales Lead
RALLY HOUSE PHILADELPHIA
05.2024 - 11.2024
- Greeted customers upon arrival to ensure prompt and courteous service.
- Staying Current on available products, store promotions and events, and customer service policies to enhance shopper experience.
- Received and processed daily shipments while merchandising items on the sales floor.
- Maintained current knowledge of available products, store promotions, events, and customer service policies to enhance shopper experience.
Checkout Coach
GIANT FOOD STORES
10.2019 - 05.2024
- Addressed customer concerns regarding product problems.
- Inspected checkout lane displays to identify restocking needs, ensuring product availability.
- Inspections of Checkout Lane displays to note missing items and restocking needs.
- Monitored customer behaviors to deter theft and protect inventory assets.
Education
Bachelor's Degree - Business Management
WEST CHESTER UNIVERSITY OF PENNSYLVANIA
West ChesterSkills
- Point-of-sale expertise
- Project Coordination
- Merchandise processing
- Collaboration with management
- Adaptability and Attention to Detail
- Data Entry Accuracy
Timeline
Management Assistant
ENTERPRISE MOBILITY
02.2025 - Current
Assistant Store Manager
RALLY HOUSE PHILADELPHIA
05.2024 - 02.2025
Team Sales Lead
RALLY HOUSE PHILADELPHIA
05.2024 - 11.2024
Checkout Coach
GIANT FOOD STORES
10.2019 - 05.2024
Bachelor's Degree - Business Management
WEST CHESTER UNIVERSITY OF PENNSYLVANIA