Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniel Rodriguez

Panamá,Panamá

Summary

Dynamic professional specializing in customer service and efficient problem resolution. Proven track record in conducting thorough account reconciliations and executing precise data entry. Strong analytical skills utilized to resolve complex challenges effectively.

Overview

3
3
years of professional experience

Work History

Payroll Coordinator

Insignia Resources
Panamá, Panamá
05.2024 - 04.2025
  • Resolved caregiver payroll issues on first contact to enhance efficiency.
  • Managed complex cases through detailed research and troubleshooting analysis.
  • Categorized and diagnosed backlog cases to identify root causes for resolution.
  • Collaborated with internal departments to streamline processes, and improve communication.
  • Logged calls with case history for unresolved issues, maintaining accurate records.
  • Experience in compliance matters.

Geeksquad Customer Agent

FOUNDEVER PANAMÁ
Panamá, Panamá
04.2024 - 05.2024
  • Troubleshot electronic devices, including computers and printers, ensuring swift resolution of issues.
  • Maintained accurate records of customer interactions for effective follow-up and service quality.
  • Dispatched remote support sessions to advanced teams for repairs beyond scope of work.
  • Provided customers with product and service information.

Customer Service Representative

Alorica Panamá
Panamá, Panamá
04.2022 - 05.2023
  • Provide customer support in both English and Spanish.
  • Solve customer issues and complaints effectively.
  • Keep accurate records of customer interactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

Facultad de Derecho y Ciencias Políticas -

Universidad De Panamá
05.2025

Bachillerato en Comercio -

Colegio Richard Neumann
01.2021

Skills

  • Client support expertise
  • Bilingual communication
  • Microsoft Office proficiency
  • Multitasking skills
  • Empathy and listening
  • Stress management
  • Scheduling and organization
  • Interpersonal effectiveness

Languages

Spanish
First Language
English
Advanced (C1)
C1

Timeline

Payroll Coordinator

Insignia Resources
05.2024 - 04.2025

Geeksquad Customer Agent

FOUNDEVER PANAMÁ
04.2024 - 05.2024

Customer Service Representative

Alorica Panamá
04.2022 - 05.2023

Facultad de Derecho y Ciencias Políticas -

Universidad De Panamá

Bachillerato en Comercio -

Colegio Richard Neumann

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