Summary
Overview
Work History
Education
Skills
Timeline
Generic

DANIEL SANDOVAL

panama

Summary

Bilingual professional with advanced English proficiency and a strong background in customer service. Adept at leveraging language skills and cross-cultural experience to contribute effectively in dynamic and multicultural work environments.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Scheduler

Radius Gs
07.2024 - Current
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.

Customer Service Representative

Alorica
02.2024 - 07.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Cardholder Services Representative

Sitel
03.2022 - 03.2023
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Accepted payments and updated accounts with latest information.

Packer

Natures Best Limited
04.2019 - 12.2020
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Collaborated with team members to achieve daily goals and meet company objectives.

Education

No Degree - English Language

ELI COLLEGE
IRELAND
05.2001 -

High School Diploma -

Institute Virgen De Guadalupe
Panama West
05.2001 -

Skills

Schedule coordination

Order processing

Account management

Computer skills

Customer service

Production scheduling

Meeting scheduling

Calendar management

Timeline

Scheduler

Radius Gs
07.2024 - Current

Customer Service Representative

Alorica
02.2024 - 07.2024

Cardholder Services Representative

Sitel
03.2022 - 03.2023

Packer

Natures Best Limited
04.2019 - 12.2020

No Degree - English Language

ELI COLLEGE
05.2001 -

High School Diploma -

Institute Virgen De Guadalupe
05.2001 -

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DANIEL SANDOVAL