Summary
Overview
Work History
Education
Skills
Timeline
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Daniel VanHorn

Philadelphia,PA

Summary

Dynamic Retail Sales Supervisor with a track record at Lowes Home Improvement, excelling in relationship building and order management. Enhanced store sales through strategic merchandising and exceptional customer service, fostering loyalty and satisfaction. Adept at coaching teams to achieve goals, driving performance, and implementing operational improvements for efficiency.

Overview

5
5
years of professional experience

Work History

Retail Sales Supervisor

Lowes Home Improvment
02.2025 - Current
  • Managed/trained a team of Sales Specialists
  • Brought sales in to the store by following up with previous customers
  • Increased sales by offering advice on purchases and promoting additional products
  • Supported colleagues in their professional development through regular coaching sessions aimed at improving skills related to customer interaction
  • Increased overall store sales by implementing effective merchandising strategies and product promotions
  • Boosted numbers by making sure customers had everything they needed for a project
  • Created and implemented employee monthly action plans to increase sales and customer loyalty
  • Led weekly team meetings focused on goal-setting, progress updates, and addressing any areas requiring attention or improvement
  • Created a positive work environment by fostering open communication and recognizing employee achievements regularly
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly
  • Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times
  • Monitored inventory to recommend stock levels, maximizing profits and minimizing losses
  • Collaborated with other supervisors to develop and implement operational improvements for increased efficiency

Sales Specialist

Lowes Home Improvment
09.2022 - 02.2025
  • Built rapport with customers and assessed needs to make product recommendations and upsell
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs
  • Built strong client relationships through consistent communication and effective problemsolving
  • Provided first-rate service to all customers and potential customers.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations

Seasonal Worker

City Of Philadelphia Parks And Recreation
11.2020 - 04.2021
  • Worked along side a team to clean the local parks
  • Later moved to larger parks maintaining the landscaping and overall cleanliness of parks

Education

MaST Charter School
Philadelphia, PA
06-2020

Skills

  • Order management
  • Relationship building and management
  • Goals and performance
  • Customer relationship building

Timeline

Retail Sales Supervisor

Lowes Home Improvment
02.2025 - Current

Sales Specialist

Lowes Home Improvment
09.2022 - 02.2025

Seasonal Worker

City Of Philadelphia Parks And Recreation
11.2020 - 04.2021

MaST Charter School

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Daniel VanHorn