DANIELA SEVERINO
Hazleton
Summary
Dedicated and adaptable professional with a diverse background in retail, warehousing, fast food, security, and residential advising. Currently completing a bachelor's degree in elementary education, with three years of college experience. Bilingual in English and Spanish, with proven interpersonal skills, a commitment to teamwork, and a dependable work ethic across varied environments. Experienced in providing customer service, handling logistics, ensuring safety and security, and supporting students in residential settings. Eager to bring a multifaceted skill set to a role that values reliability, effective communication, and a proactive approach to challenges.
Overview
8
8
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Senior Residential Advisor
Keystone Job Corps Center
Drums
05.2024 - Current
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Monitored and documented client progress toward meeting goals and objectives.
Security Officer
TRIstate Security
Hazleton
01.2023 - 08.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Customer Service Representative
U-HAUL MOVING AND STORAGE
Hazleton
07.2021 - 04.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Picker Packer
American Eagle Distributing
Hazleton
09.2020 - 01.2021
Customer Service Representative
Sonics Drive In
Hazleton
02.2018 - 09.2018
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Used handheld scanners to key in data for packages.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Elementary Education
Luzerne County Community College
Nanticoke, PA 04.2026 - 04.2026
GED -
Equus Workforce Solutions/Pennsylvania Department of Education
Hazleton, PASkills
- Verbal and Written Communication
- Creative Problem Solving
- Spanish Fluency
- Physical Stamina
- Supportive Personality
- Safety Management
Certification
- Sexual Harassment Prevention in the Workplace, 10/01/21, Hazleton, PA
- Money Skills Financial Certification
- YES Workshops (Your Employability Skills)
- Rescare Academy Course: Communicating with Professionalism & Etiquette
Languages
- Spanish
- English, Native or Bilingual
- Spanish, Native or Bilingual
Timeline
Bachelor of Science - Elementary Education
Luzerne County Community College
04.2026 - 04.2026
Senior Residential Advisor
Keystone Job Corps Center
05.2024 - Current
Security Officer
TRIstate Security
01.2023 - 08.2023
Customer Service Representative
U-HAUL MOVING AND STORAGE
07.2021 - 04.2022
Picker Packer
American Eagle Distributing
09.2020 - 01.2021
Customer Service Representative
Sonics Drive In
02.2018 - 09.2018
GED -
Equus Workforce Solutions/Pennsylvania Department of Education