Summary
Overview
Work History
Education
Skills
Certification
Timeline
39
Daniel Krug

Daniel Krug

Coraopolis

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, focusing on optimizing processes and supporting team objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude, willing to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Employee Benefits Specialist

Globe Life
12.2024 - Current
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Implemented open enrollment system to streamline benefits processes for employees.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Utilized CRM software to manage client relationships.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Educated clients on insurance policies and procedures.
  • Evaluated competitors' products and services to gain competitive advantage.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.

Treasurer

Nomad Indoor
07.2024 - Current
  • Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
  • Planned and managed annual budgets, tracking expenses, and investigating discrepancies to maintain optimal controls.
  • Implemented strategies to improve organizational financial performance.
  • Prepared and presented financial reports to inform senior management and board of directors.
  • Followed up with delinquent accounts to obtain funds and reduce aging balances.
  • Provided treasury and cash management by overseeing reconciliation of banking activity and credit card processing.
  • Increased flow of financial information throughout company by improving communication strategies.

Assistant Store Manager

GetGo
07.2022 - 12.2024
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Coached team members in product specifications, sales incentives, and service techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Rotated merchandise and displays to feature new products and promotions.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Created and maintained safe and secure work environments for employees.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Assistant Percussion Director

Baldwin Whitehall School District
03.2020 - 10.2024
  • Transcribed musical compositions and melodic lines to adapt to particular group or create specific musical style.
  • Positioned members within groups to obtain balance among instrumental or vocal sections.
  • Attended regular practices and camps to hone skills
  • Supervised students during rehearsals to provide direction to students during practice sessions.
  • Assessed student learning to evaluate student learning and progress through tests, performances and portfolios.
  • Held afterschool meetings and rehearsals in preparation for shows.
  • Fostered love for art and learning to inspire students to pursue passions and interests.
  • Managed classroom behavior to establish and maintain clear classroom behavior and discipline expectations.
  • Scheduled shows and performances in accordance with school calendar.
  • Attended concerts and performances to support students and arts community.

Shift Manager

Firehouse Subs
10.2020 - 05.2022
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Excelled in every store position and regularly backed up front-line staff.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Tracked receipts, employee hours, and inventory movements.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Troubleshot equipment to reduce service calls and downtime.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.

Percussion Instructor

Sto-Rox School District
08.2019 - 06.2021
  • Adapted instruction to meet individual student needs to differentiate instruction to meet students' diverse learning needs and abilities.
  • Created supportive and inclusive learning environments to foster positive classrooms that support student growth and learning.
  • Supervised students during rehearsals to provide direction to students during practice sessions.
  • Held afterschool meetings and rehearsals in preparation for shows.

General Laborer

Plum Corporation
03.2020 - 11.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed quality checks on products and materials to identify any defects.
  • Assisted team members with tasks that require group effort.
  • Managed safe and efficient use of tools and equipment on site.
  • Loaded and unloaded materials onto trucks and trailers.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Operated forklifts and boom lifts to complete various tasks.

Team Member

Chick-fil-A
12.2018 - 01.2020
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.
  • Learned all required tasks quickly to maximize performance.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Maintained productive, efficient approach to all tasks.
  • Contributed to team success by completing jobs quickly and accurately.

Shift Manager

Pizza Hut
07.2018 - 12.2018
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Cultivated professional working relationships with peers and supervisors.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.

Team Member

SUBWAY®Restaurants
02.2017 - 10.2018
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Developed strong cooperative relationships with coworkers and managers.
  • Assisted with inventory counts and stocking of merchandise.
  • Learned all required tasks quickly to maximize performance.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.

Crew Member

McDonald's
06.2016 - 02.2017
  • Stocked shelves to organize aisles in assigned department.
  • Assisted other team members to achieve goals.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Collaborated with team members to complete orders.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Education

High School Diploma -

Penn-Trafford High School
Harrison City, PA
05-2017

No Degree - General Education

Westmoreland County Community College
Youngwood, PA
05-2021

Skills

  • Vendor relationship management
  • Cross-functional coordination
  • Regulatory compliance
  • Strategic planning
  • Conflict resolution techniques
  • Verbal and written communication
  • Documentation and reporting
  • Employee benefits practices

Certification

  • Licensed Insurance Agent (PA, OH, WV)
  • Certified RAMP Owner/Manager
  • Certified RAMP Server/Seller
  • Certified PASS A/B

Timeline

Employee Benefits Specialist

Globe Life
12.2024 - Current

Treasurer

Nomad Indoor
07.2024 - Current

Assistant Store Manager

GetGo
07.2022 - 12.2024

Shift Manager

Firehouse Subs
10.2020 - 05.2022

Assistant Percussion Director

Baldwin Whitehall School District
03.2020 - 10.2024

General Laborer

Plum Corporation
03.2020 - 11.2020

Percussion Instructor

Sto-Rox School District
08.2019 - 06.2021

Team Member

Chick-fil-A
12.2018 - 01.2020

Shift Manager

Pizza Hut
07.2018 - 12.2018

Team Member

SUBWAY®Restaurants
02.2017 - 10.2018

Crew Member

McDonald's
06.2016 - 02.2017

High School Diploma -

Penn-Trafford High School

No Degree - General Education

Westmoreland County Community College

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Daniel Krug