Danielle Akarsoy
Bethlehem
Summary
Enthusiastic and Motivated professional with five years of experience in customer service, administration, and sales. Skilled in communication, organization, and problem-solving, with a strong ability to manage multiple tasks efficiently. Adapt at handling transactions, maintaining records, and fostering positive relationships with customers and colleagues. Seeking an administrative role to leverage my attention detail, organization skills, and customer service expertise
Overview
4
4
years of professional experience
Work History
Appointment Setter
Elvis Electric Heating Cooling & Plumbing
09.2024 - 03.2025
- Scheduled and confirmed appointments and meetings for senior management team.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
Waitstaff/Server
Atria Senior Living
12.2023 - 07.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
Cashier
Giant Food Stores
06.2022 - 11.2023
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
Sales Associate/cashier
Tilly's Clothing Store
02.2022 - 06.2022
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales associate/cashier
Marshall's & Home Goods
02.2021 - 02.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
High School Diploma -
Emmaus High School
Emmaus, PA06.2023
Skills
- Scheduling and calendar management
- Goal oriented
- Email management
- Phone etiquette expert
- Scheduling appointments
- Relationship building
- Time management
- Professional demeanor
- Positive attitude
- Outgoing and friendly
- Customer conflict resolution
Timeline
Appointment Setter
Elvis Electric Heating Cooling & Plumbing
09.2024 - 03.2025
Waitstaff/Server
Atria Senior Living
12.2023 - 07.2024
Cashier
Giant Food Stores
06.2022 - 11.2023
Sales Associate/cashier
Tilly's Clothing Store
02.2022 - 06.2022
Sales associate/cashier
Marshall's & Home Goods
02.2021 - 02.2022
High School Diploma -
Emmaus High School
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