Danielle Brown
Hollidaysburg
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Team Leader
Skills Of Central Pennsylvania
Altoona, PA
06.2025 - Current
- Led team in delivering high-quality services to clients, ensuring compliance with organizational standards.
- Coordinated multidisciplinary team efforts to address client needs, facilitating effective communication and collaboration.
- Developed and implemented operational strategies to improve service delivery efficiency and client satisfaction.
- Mentored staff members, fostering professional growth and enhancing team performance through targeted training initiatives.
- Managed scheduling and resource allocation to optimize workforce productivity while maintaining service quality standards.
- Implemented best practices in case management, streamlining processes to reduce turnaround time for services delivered.
- Conducted regular performance reviews, identifying areas for improvement and setting actionable goals for team development.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
School Bus Driver
Hunters valley
Liverpool, PA
01.2020 - Current
- Operated school bus for safe transportation of students to and from school
- Conducted pre-trip vehicle inspections to maintain optimal bus performance and safety standards.
- Managed student behavior during transit to foster a respectful and safe environment.
- Collaborated with school officials to address transportation needs and resolve issues efficiently.
- Maintained accurate logs of routes, mileage, and incidents for administrative reporting purposes.
Direct Support Professional
Bloom Human Services
Camp Hill, PA
02.2024 - 03.2025
- Assisted individuals in the community to define and achieve personal goals through tailored support.
- Provided personalized support for individuals with developmental disabilities, promoting independence and well-being.
- Assisted clients in daily living activities, enhancing quality of life through tailored interventions.
- Monitored client progress and reported observations to ensure effective service delivery.
- Advocated for clients' rights and needs, facilitating access to community resources and services.
- Developed positive relationships with clients, fostering trust and encouraging open communication.
- Implemented behavior management techniques, improving client responsiveness and overall satisfaction with services.
Area Manager
OMEX-Office Maintenance Experts
Harrisburg, PA
03.2022 - 05.2024
- Trained new employees to ensure effective onboarding and integration into the team. Conduct interviews. Inspected buildings for cleanliness and maintenance standards. to make sure cleaning is being done right, cover any buildings that have a call-off. Managed supply inventory across all buildings to ensure availability of necessary materials. Manage 40+ buildings with employees.
- Developed and implemented training programs for area staff, improving service consistency.
- Conducted regular site inspections to maintain compliance with safety and maintenance standards.
- Analyzed performance metrics to identify areas for improvement in service operations.
- Collaborated with upper management to align area objectives with corporate goals effectively.
- Mentored team leaders, fostering a culture of continuous improvement and accountability across teams.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
Stay at Home Mom
Newport, PA
01.2016 - 01.2020
Laborer
Crescent Park
Harrisburg, PA
03.2015 - 12.2015
- Assembly line, pick and pack orders
Laborer
Ulta
Chambersburg, PA
07.2015 - 10.2015
- Pick and pack
Bartender
Creekside Inn
Liverpool, PA
01.2015 - 01.2015
- Cleaned various surfaces to maintain hygiene standards.
- Prepared meals according to established recipes and guidelines.
- Served drinks and interacted with customers to enhance their experience.
Office Manager Assistant
Perry County Literacy Council
Newport, PA
01.2011 - 01.2015
- Organized and filed documents systematically/Handled incoming phone calls professionally
- Managed company website to ensure up-to-date content and user engagement
- Filing/Answering phones
- Oversaw website and Facebook page to enhance online presence and customer interaction
- 2009-2011 Stay at home mom
Personal Care Assistant (PCA)
Blair Christian Home
Duncansville, PA
01.2007 - 01.2009
- Assisted residents with bathing and grooming in a supportive environment.
- Prepared and served meals while ensuring cleanliness in dining areas.
Personal Care Assistant (PCA)
Country Meadows
Mechanicsburg, PA
01.2005 - 01.2007
- Assisted residents with bathing and grooming in a supportive environment.
- Prepared and served meals while maintaining a clean dining area.
Education
Diploma - General Studies
West Perry High School
Elliottsburg, PA01-2005
Skills
- Office Management
- Team supervision
- Staff training
- Coaching and mentoring
- Team motivation
- Problem-solving
- Documentation and reporting
- Performance improvement
- Behavioral Support
- Team Coordination
- Technical Coordination
- Operational Leadership
- IT Management
- Inclusive Practices
- People-oriented
- Technology proficiency
- Logistics Management (1 year)
- Transportation Oversight
- Disability Support
- Diversity Awareness
- Efficient computer skills (5 years)
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Windows
- Fleet Management
- Team Check-ins
- Office administration
- Autism support
- Network Support
- Active Directory
- Great with technology (8 years)
- Computer Networking
- Autism Experience
- Detail-oriented
- Developmental Disabilities Experience
- Special Education
- Special Needs
- General Office Skills (4 years)
- Flexible schedule
- Commercial driving
- Safety
- Shift scheduling
- Team Check-ins
- People oriented (10 years)
- Team Check-ins
- Flexible availability
- Shift management
- Team meetings
Certification
- Work certified
- October 2011 to Present
- Certification for customer service. 6 week course focusing on customer service, and computer skills. Completed at Perry County Literacy Council 2011
- Child Abuse Clearance
- November 2020 to November 2021
- CDL
- CDL B
- Driver's License
Awards
CDL certified bus driver, January 2020
Timeline
Team Leader
Skills Of Central Pennsylvania
06.2025 - Current
Direct Support Professional
Bloom Human Services
02.2024 - 03.2025
Area Manager
OMEX-Office Maintenance Experts
03.2022 - 05.2024
School Bus Driver
Hunters valley
01.2020 - Current
Stay at Home Mom
01.2016 - 01.2020
Laborer
Ulta
07.2015 - 10.2015
Laborer
Crescent Park
03.2015 - 12.2015
Bartender
Creekside Inn
01.2015 - 01.2015
Office Manager Assistant
Perry County Literacy Council
01.2011 - 01.2015
Personal Care Assistant (PCA)
Blair Christian Home
01.2007 - 01.2009
Personal Care Assistant (PCA)
Country Meadows
01.2005 - 01.2007
Diploma - General Studies
West Perry High School