Danielle Cameron
Lancaster
Summary
Dynamic customer service professional with extensive experience at Lancaster General Hospital, excelling in patient communication and compliance with HIPAA regulations. Proven ability to resolve complex inquiries and enhance client satisfaction through active listening and critical thinking. Skilled in data entry and maintaining regulatory standards, ensuring a seamless patient experience.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Lancaster General Hospital
11.2009 - 07.2024
- Assisted clinic health care providers and Clinic Manager in providing direct patient care.
- Maintained regulatory requirements, nursing and office policies, procedure and standards.
- Communicated with patients regarding laboratory, imaging results and prescription instructions per practice protocol.
- Administered medications and immunizations, obtained vital signs, maintained inventory of appropriate supplies.
- Performed and recorded blood pressure, weight and temperature.
- Utilized computer system to schedule appointments and track referrals.
- Exhibited excellent customer service and tact when dealt with physicians, patients and families.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Florist Manager
Royer's Flowers & Gifts
06.1996 - 06.2009
- Supervised staff in daily store maintenance and ensured professional housekeeping standards within store
- Handled maintenance requests, inputs and maintained maintenance records
- Led and executed all company initiatives ensuring sales and profitability goals are exceeded
- Rotated all perishable product with every delivery
- Handled complaints in professional and positive manner
- Ensured safe working environment through daily chore assignments and safety meetings
- Supervised daily operations of the store, maintaining high standards of cleanliness, organization, and visual presentation.
- Handled complex customer inquiries and resolved issues promptly, ensuring client satisfaction and loyalty.
- Collaborated with event planners to provide customized floral designs for weddings, funerals, and special events.
Education
Certificate of Medical Assisting - Health Sciences
YTI
Lancaster, PA05-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Multitasking
- Customer relations
- Problem resolution
- Complaint handling
- Professional telephone demeanor
Timeline
Customer Service Representative
Lancaster General Hospital
11.2009 - 07.2024
Florist Manager
Royer's Flowers & Gifts
06.1996 - 06.2009
Certificate of Medical Assisting - Health Sciences
YTI
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