DANIELLE CHIMERA

Monitored daily reports

Reviewed repair orders

Dispatching

Proficient in CDK

Managed fleet accounts

Worked closely with the manager and director to review finance schedules and advertising.

ELR average is 205.00/hr

Hours per RO 2.8

• Built sustainable relationships and trust with customer accounts using open and interactive communication
• Determined charges for services requested and arranged for billing
• Analyzed and collected customer information to prepare product or service reports
• Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
• Navigated multiple computer systems and applications and utilized search tools to find information
• Conferred with customers by telephone or in-person to provide product or service information
• Met deadlines while maintaining high-quality deliverables
• Provided efficient and courteous service to customers at all times
• Participated in ongoing training to enhance own job skills and knowledge

• Tracked sales numbers and issued progress reports to executives for review
• Generated leads and maintained lists of prospective customers
• Worked with management teams to develop annual sales plans, goals and targets
• Trained newly hired sales team members regarding company procedures and standards
• Attended scheduled training sessions, department meetings and company events to build expertise and promote company image
• Developed and maintained strong customer relationships and networks within designated sales territory
• Negotiated contracts and prices with clients to exceed sales goals
• Followed up with customers after sales to gain feedback
• Monitored competitor trends and market shifts to maintain company relevance
• Built and maintained pipeline that supported monthly, quarterly and annual goals
• Represented brand during special events, customer interactions and sales

• Determined charges for services requested and arranged for billing
• Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
• Worked with coworkers to complete tasks
• Defined problems, collected data, established facts and validated conclusions