Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Gadd

Erie

Summary

Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and a commitment to excellence. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.

Overview

16
16
years of professional experience

Work History

Director of Operations

Ye Ole Sweet Shoppe
Erie
07.2024 - Current
  • Oversaw daily operations across the bakery, ensuring seamless coordination and efficient execution of tasks.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.

LIFE UNDERWRITER I

ERIE INSURANCE GROUP
Erie
08.2022 - 07.2024
  • Underwriting/re-underwriting life applications while analyzing data, information, and research collected within my level of authority.
  • Collaborates with Agent’s and vendors to efficiently evaluate applications with the goal of optimizing the underwriting process and being customer focused with the quick turnaround.
  • Building trust and rapport with agents by being knowledgeable and able to effectively explain complicated things such as health conditions and how they are looked at long term.
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations.

LIFE CUSTOMER ADVOCATE

ERIE INSURANCE GROUP
02.2020 - 08.2022
  • Consistently exceed monthly metric goals and earn above-average Voice of Customer, 9.38+.
  • Successfully achieved first-call resolution and an Above All in sERvIcE experience for our customers and agents.
  • Lever for LFRT and the Answer-team.
  • Continuously improve processes for agents and policyholders and have suggested over 10 process improvements, including forms to be added/removed from Forms on Demand, conversion options add in the obsolete product manual, and improvements for the Agent Web Portal.
  • Certified Trained Mentor. Mentored two Life training classes.

LICENSED AGENT

BANKERS LIFE
12.2016 - 01.2020
  • Selected as a Training Leader. The position included helping train on cold calling, running a client appointment, and teaching classes of 3-12 agents on company specific products.
  • Achieved Speed Agent (Processed 50 applications in my 1st three months as an agent).
  • Developed insurance cross-selling opportunities in partnership with Medicare, long term care, critical illness policies, life insurance, and annuities.

CORPORATE TOUR & TRAVEL SALES MANAGER

SCOTT ENTERPRISES
11.2009 - 03.2016
  • Increased revenue for my market by 56% within the 1st year in the sales position.
  • Identified a niche tourism market creating pre-planned tours that gave the company a competitive advantage over all the competitors.
  • Collaborated with Marketing to create a Motor Coach webpage, brochures, and flyers.
  • Attended trade shows throughout America and Canada to develop a client base and promote Erie, Pa as the ideal tourism destination.
  • Analyzed and created tables and graphs that reflected the current market with respect to historical dated of the company.

Education

CERTIFICATE PROGRAM - Medical Coding and Billing

Fortis Institute
Erie, Pa
05.2009

Skills

  • Team leadership
  • Process improvement
  • Data analysis
  • Customer service
  • Vendor management
  • Performance metrics
  • Employee training
  • Regulatory compliance
  • Problem solving
  • Strategic planning
  • Performance analysis
  • Quality assurance
  • Process improvements

Timeline

Director of Operations

Ye Ole Sweet Shoppe
07.2024 - Current

LIFE UNDERWRITER I

ERIE INSURANCE GROUP
08.2022 - 07.2024

LIFE CUSTOMER ADVOCATE

ERIE INSURANCE GROUP
02.2020 - 08.2022

LICENSED AGENT

BANKERS LIFE
12.2016 - 01.2020

CORPORATE TOUR & TRAVEL SALES MANAGER

SCOTT ENTERPRISES
11.2009 - 03.2016

CERTIFICATE PROGRAM - Medical Coding and Billing

Fortis Institute

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Danielle Gadd