DANIELLE HOOVER
Hatboro
Summary
Highly motivated professional with several years' experience in project management, vendor management, customer invoicing, document management and collections. Goal-Oriented, analytical, and personable with excellent communication and organization. Known for high productivity, efficient task completion, the ability to learn and adapt to new technology and processes to enhance efficiency and effectiveness.
Overview
2027
2027
years of professional experience
Work History
Collections Specialist
Eliquent Life Sciences
Washington
12.2025 - Current
- Manage and prioritize a high-volume portfolio of customer accounts to ensure timely collection of outstanding balances
- Proactively contact clients via phone and email to resolve past-due invoices and secure payment commitments
- Analyze aging reports to identify delinquent accounts and develop strategic follow-up plans
- Maintain accurate and detailed account notes, payment statuses, and collection activities in internal systems
- Collaborate with internal departments (billing, sales, customer success) to resolve discrepancies and disputes
- Reconcile customer accounts, investigate payment issues, and ensure proper application of payments
- Negotiate payment plans and settlements while maintaining positive client relationships
- Monitor and track promised payments, following up consistently to reduce days sales outstanding (DSO)
- Assist in identifying process inefficiencies and recommend improvements to streamline collections workflow
- Support cash forecasting efforts by providing estimated payment timelines and updates
- Ensure compliance with company policies and applicable regulations related to collections practices
- Generate reports and provide updates on collection performance, aging trends, and risk accounts
Accounts Receivable Specialist
Eliquent Life Sciences
Washington (Remote)
05.2025 - 12.2025
- Manage billing and project coordination projects under leadership of practice leads, operations managers, and hundreds of consultants.
- Configure projects per Master Service Agreement (MSA) and Statement of Work (SOW) requirements within time tracking and billing systems regarding rates, tasks, expenses, and project types.
- Document management for life cycle of project.
- Coordinate multiple third-party portals to ensure project set-up, purchase order acceptance, and ongoing oversight
- Review time and expense data for accuracy and compliant to Client contracts prior to invoicing
- Prepare client invoices, client provided data, and/or timekeeping system data
- Maintain record logs relating to invoices sent, collections, communication both internal and external
- Process incoming payments in compliance with financial policies and procedures
- Verify discrepancies and resolve clients' billing issues internal and external stakeholders.
- Collections: Identify and facilitate collection by reminder written or verbal notices to client, maintain detail collection logs regarding status
Accounts Receivable Specialist
Azzur Group LLC
Hatboro
04.2021 - 04.2025
- Manage billing and project coordination projects under leadership of practice leads, operations managers, and hundreds of consultants.
- Configure projects per Master Service Agreement (MSA) and Statement of Work (SOW) requirements within time tracking and billing systems regarding rates, tasks, expenses, and project types.
- Document management for life cycle of project.
- Coordinate multiple third-party portals to ensure project set-up, purchase order acceptance, and ongoing oversight
- Review time and expense data for accuracy and compliant to Client contracts prior to invoicing
- Prepare client invoices, client provided data, and/or timekeeping system data
- Maintain record logs relating to invoices sent, collections, communication both internal and external
- Process incoming payments in compliance with financial policies and procedures
- Verify discrepancies and resolve clients' billing issues internal and external stakeholders.
- Collections: Identify overdue accounts, communicate with practice leader regarding overdue collections, facilitate collection by reminder written or verbal notices to client, maintain detail collection logs regarding status
Billing Representative
DJS Associates
Abington
09.2020 - 03.2021
- Ensure timely invoicing and billing management for in-house consultants and forensic investigators
- Assist with management of the company billing software, including updating, opening, and closing case files
- Securing accurate information regarding budgets, preferences, and specific client invoicing instructions
- Work closely with the Billing Administrator to communicate with clients and carriers regarding accounts receivable for both in-house and outside consultants
- Complete prompt inquiries on file invoicing, allowing DJS to provide effective service to both clients and consultants alike
Case Manager/Executive Assistant
DJS Associates
Abington
08.2016 - 09.2020
- Coordinates and tasks engineers, field crew and administrative assistant on all active and pending case files
- Handles incoming new and existing case calls
- Schedules field crew and engineers to pending and active case files, and well as to site and vehicle inspections
- Manages day to day operations of pending and active case files including client contact, database management, and file review for deadlines and assignments
- Responsible for researching and obtaining relevant field and vehicle data, locating vehicles, obtaining vehicle specifications and accident information for case review and assignment
- Coordinates inspection, report, meeting, deposition and court calendars and deadlines for engineers and field crew
- Trains new and existing staff in operations and procedures
- Contribute to special projects to facilitate growth and expansion of department and company
Foreclosure & Bankruptcy Legal Assistant
Stern & Eisenberg, PC
06.2013 - 08.2016
- Handle all foreclosure and bankruptcy mediation files within the firm from referral through conclusion for the state of Pennsylvania
- Respond to client inquiries via email and keep the client informed of the status of mediation process in a timely manner
- Independently prepare correspondence, court documents and other required documents for review by attorney, clients, and 3rd parties
- Assist in hearing and trial preparation
- Attend hearing or trial with foreclosure attorneys to take notes & provide real time results to clients on a weekly basis
- Monitor office calendar with current and future mediation dates
- Responsible for updating the firm's case management systems of all ongoing proceedings
Collections Specialist
Eliquent Life Science
Washington (
Education
BACHELOR'S OF SCIENCE - CRIMINAL JUSTICE
PENNSYLVANIA STATE UNIVERSITY
12.2016
HIGH SCHOOL DIPLOMA -
HATBORO-HORSHAM HIGH SCHOOL
06.2010
Skills
- QuickBooks proficiency
- Microsoft Office Suite
- Google Workspace
- Database management
- Account reconciliation
- Payment processing
- Detail orientation
- Aging report analysis
- Cash application
- Billing dispute resolution
- Process improvement
- Invoice processing
- Cross-functional collaboration
- NetSuite expertise
Timeline
Collections Specialist
Eliquent Life Sciences
12.2025 - Current
Accounts Receivable Specialist
Eliquent Life Sciences
05.2025 - 12.2025
Accounts Receivable Specialist
Azzur Group LLC
04.2021 - 04.2025
Billing Representative
DJS Associates
09.2020 - 03.2021
Case Manager/Executive Assistant
DJS Associates
08.2016 - 09.2020
Foreclosure & Bankruptcy Legal Assistant
Stern & Eisenberg, PC
06.2013 - 08.2016
Collections Specialist
Eliquent Life Science
BACHELOR'S OF SCIENCE - CRIMINAL JUSTICE
PENNSYLVANIA STATE UNIVERSITY
HIGH SCHOOL DIPLOMA -
HATBORO-HORSHAM HIGH SCHOOL