Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

DANIELLE JOHNSON

Bethlehem

Summary

Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in supporting in-store customers with knowledgeable assistance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales Representative

Vintage Imports
Bristol
07.2024 - Current
  • Maintained accurate records of all sales and prospecting activities.
  • Generated new sales leads through cold calling and networking activities.
  • Performed market research to identify potential sales opportunities.
  • Analyzed market trends to identify potential sales opportunities.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Developed and maintained relationships with key clients to ensure repeat business.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Developed key customer relationships to increase sales.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Prepared and delivered appropriate presentations on products and services.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.

Manager/Bar Manager

Zest Bar & Grille
Bethlehem
12.2018 - 07.2024
  • Successfully managed a team of 15 bartenders and servers, ensuring customer satisfaction and maintaining high standards of service and quality
  • Consistently achieved and exceeded sales goals
  • Developed and implemented new bar menus and promotions, increasing customer engagement and loyalty
  • Maintained accurate records of stock and inventory, ensuring efficient operations and cost control
  • Implemented new systems and processes to streamline operations and improve efficiency
  • Developed and maintained strong relationships with vendors to ensure quality and cost-effective supplies

Server/Bartender/Key

On The Border
Allentown
01.2018 - 12.2018
  • Served lunch and dinner to 50-100 customers per shift at a national chain restaurant
  • Swiftly and successfully resolved conflict resulting in customer satisfaction
  • Memorized all menu items and rotating specials in order to give customized recommendations to guests
  • Warmly greeted new and returning customers and developed relationships resulting in customer loyalty

Server/Bartender

Dolce Mamma
Bethlehem
05.2017 - 12.2017
  • Educated customers on promotions and new menu items
  • Collaborated with the kitchen staff and management to ensure order accuracy and resolve any issues, maintaining a seamless flow of service
  • Provided reliable and top-notch customer service while developing a strong work ethic

Server/Bartender

Chili's Grill & Bar
Whitehall
10.2015 - 04.2017
  • Gained knowledge and skills for serving guests while maintaining a face pace to ensure a high quality
  • Delivered exceptional customer service by taking accurate orders, ensuring timely food and beverage delivery, and addressing customer needs promptly
  • Managed cash and credit card transactions accurately, reconciling payments at the end of each shift
  • Maintained a clean working environment by completing daily opening and closing tasks

Education

Associate in Applied Science - Business Management

Northampton Community College
Bethlehem, PA
01.2015

High school diploma -

Liberty High School
Bethlehem, PA
01.2013

Skills

  • Inventory Management
  • Team Leadership
  • Vendor Relationship Management
  • Supply Ordering
  • Strategic Planning
  • Performance Monitoring
  • Market Research
  • Sales Presentations
  • Customer Relationship Management
  • Effective Communication
  • Time Management

Certification

Responsible Alcohol Management Program, The PLCB mandates a RAMP certification program that educates employees about laws and best practices involved in working at bars or restaurants. Completing the PLCB RAMP certification ensures workers can perform their jobs safely.

References

References available upon request.

Timeline

Sales Representative

Vintage Imports
07.2024 - Current

Manager/Bar Manager

Zest Bar & Grille
12.2018 - 07.2024

Server/Bartender/Key

On The Border
01.2018 - 12.2018

Server/Bartender

Dolce Mamma
05.2017 - 12.2017

Server/Bartender

Chili's Grill & Bar
10.2015 - 04.2017

Associate in Applied Science - Business Management

Northampton Community College

High school diploma -

Liberty High School

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DANIELLE JOHNSON