Danielle Lovier
Philadelphia
Summary
Dynamic professional with experience as a Volunteer Crisis Counselor at Crisis Text Line, excelling in crisis intervention and empathic communication. Proven ability to build rapport and ensure client safety through active listening and ethical practice. Recognized for delivering exceptional service as a Server at Parc, thriving in high-pressure environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Volunteer Crisis Counselor
Crisis Text Line
New York
03.2025 - Current
- Provide real-time crisis intervention and emotional support to individuals experiencing emotional distress and suicidal ideation
- Utilize active listening, empathy, and evidence-based de-escalation techniques
- Conduct risk assessments and collaborate with supervisors to ensure client safety
Server
Parc
Philadelphia
05.2017 - Current
- Deliver exceptional service in a fast-paced, high-volume environment
- Demonstrate strong communication, conflict resolution, and emotional awareness
- Build rapport with diverse clientele while managing multiple responsibilities
Education
MA - Clinical Mental Health Counseling
University of The Cumberlands
Williamsburg, KY05.2027
BFA - Theatre
University of The Arts
Philadelphia, PA05.2011
Skills
- Active Listening
- Crisis Intervention
- Empathic Communication
- Rapport Building
- Cultural Sensitivity
- Ethical Practice
- Time Management
Languages
French
Elementary
Certification
American Counseling Association, Student Member
Timeline
Volunteer Crisis Counselor
Crisis Text Line
03.2025 - Current
Server
Parc
05.2017 - Current
MA - Clinical Mental Health Counseling
University of The Cumberlands
BFA - Theatre
University of The Arts