Danielle Mays
Philadelphia
Summary
Detail-oriented professional with over 10 years of experience in direct customer service, seeking an opportunity to leverage superior communication skills, problem resolution abilities, and proficiency in computer applications to contribute effectively as a team member. Aiming to fulfill a role that requires a keen attention to detail, effective communication, and the ability to work independently and collaboratively.
Overview
9
9
years of professional experience
Work History
Customer Service Advisor II WAH
Concentrix
09.2024 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- • Analyzes suspected deposited and on-us checks for fraudulent items• Detects and monitors suspicious accounts for fraudulent activity• Communicates with retail branches any change in status on customer accounts involving suspecteditem and specific dollar exposure• Supports management team, ensuring regular reports are completed on time. Interacts with otherbanking institutions to verify funds and relationship of customer• Completes a broad range of financial transactions (e.g., withdrawals, bill payments, and/or othertransactions, as necessary) in an accurate and efficient manner• Provides courteous, efficient, and professional customer service to ensure inquiries, problems, andissues are resolved promptly and effectively to retain their business• Appropriately assesses risk when business decisions are made to minimize operating loss and escalatesnon-standard or high-risk transactions
Home health aide
Forever Young Home Health Care Agency
02.2021 - 02.2025
- Organized and administered medications on a regular basis to help alleviate symptoms and improve quality of life.
- Checked vital signs on a Timeframe basis and contacted if there were any health concerns or behavioral changes with the patients.
- Administered all necessary medications as directed by the care plan.
- Planned and participated in community outreach and local events to educate people about chronic illnesses, at-home care, and preventative self-examinations.
- Established a strong and trusting rapport with each client in order to provide the best possible care and assistance.
- Assisted patients with daily chores and errands by transporting patients to appointments, cleaning personal spaces, and purchasing supplies.
- Kept track of everything.
- Formulated
- Was in charge of the administration.
Customer service Representative
TELEPOINT
03.2019 - 02.2023
- Provides positive and professional inbound customer service to ensure issues are resolved efficiently under all conditions embodying attributes such as being welcoming, curious, knowledgeable, helpful, and thankful to efficiently resolve issues related to banking products and services
- Contributes to and supports business objectives; speaks up if there's a way to improve processes and procedure
- Engages with prospective customers through various channels (live chat, phone, email) to guide through consumer online services, with a strong focus on effective problem-solving
- Assisted an average of 50 customers daily, providing exceptional support, resolving inquiries, and ensuring high customer satisfaction
- Successfully handled complex customer issues, resulting in a 15% reduction in escalated complaints.
Security guard
Allied Universal security service
05.2017 - 05.2022
- Secures premises and personnel by patrolling property, monitoring surveillance equipment, and access points.
- Investigates security breaches, incidents, and other alarming behavior.
- Controls traffic by directing drivers.
- Completes reports by recording observations, information, occurrences, and surveillance activities
- Made the necessary outgoing calls to confirm the alarms, dispatch the appropriate authorities, and notify the appropriate parties.
Shift manager
Popeyes
01.2016 - 12.2019
- Directly supervised, evaluated, and supported a team of over 15 staff members; managed the professional development and certification of the staff to ensure that all regulatory and customer service standards were met and maintained.
- Managed all general housekeeping duties to ensure safety and sanitary standards are met throughout all phases of food preparation and cooking. Implement all measures and actions to ensure food acceptability, safety control, and sanitation, dining facility décor, and enhancement of customer service.
- Ordered, received, stocked, and managed inventory; oversaw daily, weekly, and monthly audits of inventory to ensure accuracy in cost-control and waste control procedures to prevent shrinkage.
- Coordinated all financial and general accounting functions for the shift, handling all accounting procedures and related administrative management to include records management and reporting of shift sales statistics.
Education
Associates Degree - Health And Human Services
Ultimate Medical Academy
Clearwater, FLSkills
- Proficient in Microsoft Office systems (Word, Excel), meeting the computer application requirement
- Exceptional written and verbal communication skills, fulfilling the communication requirement
- Strong analytical skills and attention to detail, aligning with the need for a high attention to det
- Team collaboration and independent work capabilities, showcasing the ability to work both collaborat
- Ability to analyze, research, organize, and prioritize work to meet deadlines
Timeline
Customer Service Advisor II WAH
Concentrix
09.2024 - Current
Home health aide
Forever Young Home Health Care Agency
02.2021 - 02.2025
Customer service Representative
TELEPOINT
03.2019 - 02.2023
Security guard
Allied Universal security service
05.2017 - 05.2022
Shift manager
Popeyes
01.2016 - 12.2019
Associates Degree - Health And Human Services
Ultimate Medical Academy
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