Danielle Smarra
Connellsville
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
8
8
years of professional experience
Work History
Associate Technical Support Engeer
SAP Ariba
06.2023 - Current
- Provided exceptional customer service, consistently receiving positive feedback from clients for quick response time and issue resolution.
- Enhanced team efficiency by providing timely and accurate technical support.
- Maintained detailed documentation of all support cases, enabling effective tracking and reporting of trends in customer issues.
Account Manager
KAR Global
07.2022 - 03.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Account Manager
RoadRunner Recucling
11.2021 - 03.2022
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
Apheresis Collection Specialist
American Red Cross
03.2019 - 02.2021
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Sales/ Store Manaher
Sprint Wireless
01.2017 - 01.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
Associate of Applied Science - Technical Support
Westmoreland Community College
Youngwood, PA05.2023
No Degree - Phelebotomy
National Career School
Uniontown, PA06.2018
Skills
- Windows administration
- Remote Support
- Customer Support
- Issue Resolution
- Application support
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
Owner/Founder of D&D Sphynx Cats
Owner and founder of D&D Sphynx cattery - Breeding Program of the lavish Sphynx cat Breed.
Timeline
Associate Technical Support Engeer
SAP Ariba
06.2023 - Current
Account Manager
KAR Global
07.2022 - 03.2023
Account Manager
RoadRunner Recucling
11.2021 - 03.2022
Apheresis Collection Specialist
American Red Cross
03.2019 - 02.2021
Customer Service Sales/ Store Manaher
Sprint Wireless
01.2017 - 01.2019
Associate of Applied Science - Technical Support
Westmoreland Community College
No Degree - Phelebotomy
National Career School
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