Danielle Rooney
Chester Springs
Summary
Dynamic leader and analytical thinker with a proven track record at the Social Security Administration, SSA. Excelled in supervising teams to achieve over 100% of non-medical benefit reviews and the quickest disability processing times. Renowned for exceptional customer relations and critical thinking skills, consistently enhancing customer satisfaction and operational efficiency.
Overview
16
16
years of professional experience
Work History
Claims Technical Expert
Social Security Administration, SSA
Norristown
05.2023 - Current
- Provide expert technical advice and assistance to employees during the decision-making process.
- Develop and respond to high-profile or time-sensitive cases and congressional inquiries.
- Completed 120% of non-medical benefit reviews in a 12-month period.
- Functions as a technical resource to support and coordinate new, highly sensitive workloads efficiently.
Operations Supervisor
Social Security Administration, SSA
West Chester
12.2016 - 05.2023
- Provide administrative and managerial assistance to the District Manager.
- Organize, monitor, and control the work of 10 team members.
- Entrusted to work closely with Congressional representatives to resolve high-priority customer inquiries.
- Serve as a liaison between members of the public and employees to reach solutions.
- I led my team to complete over 100% of non-medical benefit reviews in a 12-month period, the highest total of all Philadelphia offices.
- I led my team to achieve the quickest disability processing time for two years, in 2022 and 2023.
Claims Representative
Social Security Administration, SSA
West Chester
08.2013 - 12.2016
- Accurately process the most complex disability applications quickly and accurately.
- Mentor and train newly hired entry and mid level employees.
- Motivate and coach trainees to ensure success.
- Independently process the highest volume of disability applications.
- Continuously display a willingness to try new technology and tools available to improve customer satisfaction.
Customer Service Representative
Social Security Adminstration
West Chester
08.2009 - 08.2013
- Provide high-quality customer service to assist walk-in customers in accomplishing various tasks relating to all Social Security programs.
- Consistently saw the highest volume of visitors each month, and contributed to short wait times.
- Advise potential applicants on the criteria for eligibility for all Social Security benefits available.
- Resolve complex post-entitlement issues that arise, controlling the issue to completion.
- Due to excellent customer service, customers would seek my assistance through telephone and walk-in service, requesting to wait longer for my personal assistance.
Education
Bachelor of Science - Liberal Arts
West Chester University of Pennsylvania
West Chester, PA12-2008
Skills
- Customer relations
- Analytical and critical thinking
- Supervision and leadership
- Relationship building
- Verbal communication
- Team management
- Multitasking Abilities
Accomplishments
Commissioners Citation (May 2021) In recognition of teamwork and exceptional performance in leadership and unwavering commitment
Exemplary Contribution Award (June 2019) Achieving high quality results by providing encouragement and support to newer and experienced employees.
Exemplary Service Award (August 2018) In recognition of strong leadership and dedication in rolling out Model Field Office activities in West Chester.
Timeline
Claims Technical Expert
Social Security Administration, SSA
05.2023 - Current
Operations Supervisor
Social Security Administration, SSA
12.2016 - 05.2023
Claims Representative
Social Security Administration, SSA
08.2013 - 12.2016
Customer Service Representative
Social Security Adminstration
08.2009 - 08.2013
Bachelor of Science - Liberal Arts
West Chester University of Pennsylvania
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