Danielle Teller
Stroudsburg,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Omni CSR Agent
Blue Ridge Communications
10.2023 - Current
- Answered constant flow of customer calls and chats with trying to keep minimal wait times.
- Responded to customer requests for products, services, and company information.
- Assist customers in troubleshooting their services on a need be basis.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Helped with customer retention by offering promotional rates and sparking interest in new products and services available.
- Promptly responded to inquiries and requests from customers via email.
- Educated customers about billing, payment processing and support policies and procedures.
Key Holder/Team Leader
Bada Boom Fireworks
03.2019 - Current
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Key Holder/Team Leader
Dominic's Pizza
09.2015 - 07.2023
- Used proper techniques to prepare food and ingredients.
- Cultivated warm relationships with regular customers.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Greeted guests pleasantly and answered menu questions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Pocono Mountain West High School
Pocono Summit, PA05-2016
Skills
- Complaint handling and resolution
- Call center experience
- Scheduling
- Appointment scheduling
- Order processing
- Service upselling
- Money handling
- Customer service
- Call center operations
- Live chat support
- Multi-task management
Timeline
Omni CSR Agent
Blue Ridge Communications
10.2023 - Current
Key Holder/Team Leader
Bada Boom Fireworks
03.2019 - Current
Key Holder/Team Leader
Dominic's Pizza
09.2015 - 07.2023
High School Diploma -
Pocono Mountain West High School
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