Danielle Wilkins
Shermans Dale
Summary
Experienced professional with a background in inventory management and quality control, adept at monitoring stock levels to identify discrepancies and ensure compliance with operational standards. Developed standard operating procedures that enhanced the efficiency of the operations team, contributing to improved workflow and product quality. Demonstrated strong customer service skills by educating clients on banking services and resolving disputes in accordance with established policies. Proficient in cash handling and data entry, maintaining accurate financial records while performing transactions efficiently.
Overview
29
29
years of professional experience
Work History
Operations Clerk
Tforce Freight
Mechanicsburg
08.2004 - Current
- Monitored stock levels and identified shortages or overages as needed.
- Assisted in developing standard operating procedures for operations team.
- Ensured quality control standards were met before releasing products for shipment.
Bank Teller
M&T Bank
Mechanicsburg
01.1999 - 08.2024
- Educated customers about different types of banking services available at the branch.
- Maintained accurate records of all financial transactions.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
Cashier
Kmartcorp
Mechanicsburg
08.2008 - 06.2011
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Head Teller
BiLo Foods
Shermans Dale
03.1996 - 06.2003
- Created reports on sales activities and customer feedback for management review.
- Identified customer needs and provided appropriate banking services.
- Analyzed customer data to identify potential fraud cases.
- Researched discrepancies between customer balances and bank records for resolution.
- Managed day-to-day operations of the teller line including scheduling staff members.
- Reconciled daily transactions with the general ledger system using specialized software programs.
- Provided customer service by responding to inquiries and resolving complaints.
Accounts Payable Clerk
MAINLINE PRODUCTS
Ickesburg
06.1998 - 08.1999
- Collaborated with vendors, suppliers and staff members across departments to resolve any issues that arose.
- Conducted periodic reviews of vendor accounts to identify opportunities for cost savings or process improvements.
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
- Processed invoices and payments in accordance with company policies and procedures.
- Entered data into accounting system to maintain accurate financial records.
- Assisted with month-end closing activities as needed.
- Assisted with preparing journal entries related to accounts payable transactions.
Education
Associate of Arts - Executive Secretary
Harrisburg Area Community College
Harrisburg, PASkills
- Inventory management
- Quality control
- Standard operating procedures
- Data entry
- Customer service
- Cash handling
- Problem resolution
Timeline
Cashier
Kmartcorp
08.2008 - 06.2011
Operations Clerk
Tforce Freight
08.2004 - Current
Bank Teller
M&T Bank
01.1999 - 08.2024
Accounts Payable Clerk
MAINLINE PRODUCTS
06.1998 - 08.1999
Head Teller
BiLo Foods
03.1996 - 06.2003
Associate of Arts - Executive Secretary
Harrisburg Area Community College