Danielle Cook
Mercersburg
Summary
Motivated and detail-oriented Medical Assistant with a strong foundation in both clerical and clinical procedures, gained through hands-on experience in medical reception and registration, as well as formal training in a Medical Clinical Assistant program. Passionate about providing quality patient care, supporting healthcare teams, and ensuring smooth front and back office operations. Eager to contribute a positive attitude, excellent communication skills, and a commitment to learning in a dynamic healthcare environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Registration Specialist
WellSpan Health
03.2021 - Current
- Responsible for welcoming a high volume of patients daily, directing to appropriate departments within the facility and coordinating assistance with transportation
- Conduct 1:1 interviews with patients in-person or by phone, to obtain accurate financial, biographic and demographic information for admission or registration
- Collect and review hospital registrations to ensure that accurate financial and demographic information has been obtained and properly entered into Epic
- Interpret physician's orders accurately to input correct testing information
- Scan patient and registration documentation into electronic patient record via Epic
- Explain financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties
- Collect payments and co-pays from patients using a large variety of insurance programs, adjusting amounts based on specific plan directives
- When necessary, utilize proper money handling procedures in order to maintain cash bags and daily deposits
- Distribute informational materials, necessary forms and hospital procedures to patients
- Inform supervisor of technical issues involving registration processes
- Comply with and enforce HIPAA guidelines and regulations.
Rental Associate
Whitetail Resort
12.2014 - 03.2025
- Greet guests at beginning of rental process, assess their rental needs, fulfill their rental needs, and direct them to their next location
- Respond quickly to guest inquiries and answer questions
- Manage multiple tasks in a fast-paced environment
- Receive in-depth training on providing best guest service possible
- Provide assistance to guests requiring help by demonstrating proper equipment usage
Medical Secretary
Meritus Health
10.2019 - 02.2021
- Managed master calendar and scheduled appointments for 14 providers based on optimal patient loads and clinician availability
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Enhanced office productivity by handling a high volume of callers per day in call room
- Organized paperwork, such as charts and reports for office and patient needs
- Maintained current and accurate medical records for over 100 patients
- Completed skilled administrative work to support all office staff and operational requirements
- Carried out front office duties utilizing data entry skills in framework of medical database
- Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
- Verified insurance benefits or eligibility and documented in EMR system (Epic)
- Assisted patients in signing up for patient portal
- Complied with and enforced HIPAA guidelines and regulations.
Unit Secretary
Meritus Medical Center
08.2018 - 10.2019
- Managed incoming calls and directed to appropriate personnel
- Executed administrative duties to facilitate unit tasks and meet team goals
- Provided information for patient admissions and discharges to foster timely processing
- Implemented EMR system, Epic, for digitizing and organizing numerous medical records
- Organized paperwork such as physical charts and reports for unit and patient needs
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Monitored unit supply levels and notified management of ordering needs
- Communicated with Nursing Manager and Clinical Coordinator to facilitate efficient operation of Ortho, Neuro, Trauma (Med-Surg/Telemetry) unit.
Direct Support Professional
Keystone Human Services
07.2017 - 08.2018
- Maintained a clean, safe and well-organized client environment
- Supervised daily activities and aided when needed
- Assisted disabled clients in any way necessary to facilitate independence and well-being
- Administered medication as directed by physician
- Assisted clients with mobility needs, moving to and from beds, organizing wheelchairs and preparing assistive devices
- Gathered dietary information, assisted with feeding and monitored intake to help clients achieve nutritional objectives and support wellness goals
- Cared for an average of three clients per day in home, delivering high-quality, efficient support to meet all needs
- Completed entries in logbooks, MAR and care plans to document and accurately report patient progress
- Participated in recreational activities, including going to the local park and community events with clients each month to boost mood, improve overall memory and provide light entertainment
Education
Medical Clinical Assistant Certification - Medical Assisting
Valley College
Martinsburg, WV06-2025
High School Diploma - undefined
James Buchanan High School
Mercersburg, PA01.2016
Skills
- Expert in medical front office operations
- Experienced in upholding workplace cleanliness and safety standards
- Experienced in oral and injectable medication delivery
- Able to accurately obtain and record vital signs
- Strong communication and interpersonal skills
- HIPAA compliance
- Diplomacy and Tact with stakeholders
- Commitment to personal growth
Certification
BLS Provider October 2024 to October 2026
Timeline
Registration Specialist
WellSpan Health
03.2021 - Current
Medical Secretary
Meritus Health
10.2019 - 02.2021
Unit Secretary
Meritus Medical Center
08.2018 - 10.2019
Direct Support Professional
Keystone Human Services
07.2017 - 08.2018
Rental Associate
Whitetail Resort
12.2014 - 03.2025
High School Diploma - undefined
James Buchanan High School
Medical Clinical Assistant Certification - Medical Assisting
Valley College
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