Daniil Howard

Barista|

• Operated and maintained espresso machine, including cleaning, dialing in and setting up daily, and upkeep.
• Training new employees on use of espresso machine, teaching them on single origin, processes of espresso and the importance of knowing how and where it was roasted.
• During peak hours making sure everything is stocked up and the team is running smoothly
• Helped develop monthly drinks/brainstorm ways to get new people to come.
• Upkeep of inventory: keeping in touch with our roaster in LA and communicating with him whenever we are low
• Ordering inventory for the store i.e. cups, lids, milks, ingredients and anything else needed for the store.
• Maintained daily cleanliness tasks.

FOH|

• Trained new employees on SOP and expectations
• Maintained breaks/needs from employees
• Cash transactions/managing the till at closing time
• Standard cleanliness expectations met
• Dealt with customer complains over phone/in person
• Answering questions/suggesting items based on their preference of flavor/sweetness/drink

BOH|

• Keep up with daily par of house made syrups, cold brew, iced tea, lemonade, anything needed up front
• Make the pars needed in line with the recipes
• Make dough pars and make the pastries needed
• Follow recipes for the house made cold brew/iced tea
• Help head manager with the creation of new menu recipes
• Organization
• Knife Skills

• Delivered exceptional customer service to enhance guest experiences and foster repeat business.
• Operated point-of-sale systems accurately, ensuring efficient transaction processing and cash handling.
• Collaborated with team members to maintain cleanliness and organization in dining areas.
• Assisted in training new staff on operational procedures and customer interaction protocols.
• Handled customer inquiries and resolved complaints effectively to maintain satisfaction standards.
• Trained new staff in front-of-house procedures, customer relations, and cleaning.
• Established welcoming atmosphere by greeting each guest warmly.
• Enhanced customer experience by providing friendly and efficient service at the front counter.
• Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
• Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
• Assisted management in monitoring inventory levels, reducing waste by properly stocking items according to demand.