Daniuvis Miranda Hidalgo
Hatfield
Summary
Dynamic and results-driven professional with extensive experience at Charleys Philly Cheese Steak. Proven expertise in cash handling and employee training, enhancing customer satisfaction and boosting sales revenue. Recognized for implementing effective inventory management and fostering a collaborative work environment, leading to improved team performance and retention rates.
Developed leadership and customer service skills in high-paced retail environment, ensuring efficient team management and customer satisfaction. Skilled in problem-solving and operational oversight, maintaining smooth transactions and accurate records. Seeking to transition into new field where these skills can drive success and innovation.
Offering excellent organizational abilities and proactive approach to learning and development in dynamic retail environment. Brings understanding of effective customer service techniques and ability to quickly learn and apply new skills, contributing to team success. Ready to use and develop skills in communication and team leadership in Cashier role.
Overview
2
2
years of professional experience
Work History
Cashier Assistant Manager
Charleys Philly Cheese Steak
11.2023 - 09.2025
- Assisted customers with transactions and inquiries, ensuring positive shopping experiences.
- Maintained accurate cash register operations and balanced drawers at shift end.
- Supported training of new cashiers on systems and customer service protocols.
- Implemented effective inventory management practices to minimize discrepancies.
- Collaborated with management to enhance store layout for improved customer flow.
- Built positive relationships with customers to increase repeat business.
- Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
- Collaborated with store manager to develop promotional strategies that boosted sales revenue.
- Monitored areas for security issues and safety hazards.
- Mentored new cashiers, leading to higher retention rates and increased team performance.
- Contributed to a positive work environment through strong teamwork and proactive communication with colleagues.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Food Service Worker
Charleys Philly Cheese Steak
11.2023 - 09.2025
- Prepared and served food items, ensuring adherence to safety and sanitation standards.
- Assisted in inventory management, restocking supplies as needed to maintain operational efficiency.
- Operated kitchen equipment safely, following protocols for maintenance and cleanliness.
- Collaborated with team members to ensure timely service during peak hours, enhancing customer satisfaction.
- Trained new staff on food preparation techniques and safety procedures, promoting a cohesive work environment.
- Monitored food quality and presentation, making adjustments to meet customer expectations consistently.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
- Reduced food preparation times by organizing workstations effectively.
- Improved dining experience by maintaining clean and organized eating area.
- Optimized food presentation to enhance customer dining experience.
Education
Bachelor of Science - Biochemistry And Molecular Biology
University of Havana
Havana, Cuba06-2018
Skills
- Sales promotion
- Employee training
- Workplace safety
- Budgeting and finance
- Loss prevention strategies
- Store operations
Timeline
Cashier Assistant Manager
Charleys Philly Cheese Steak
11.2023 - 09.2025
Food Service Worker
Charleys Philly Cheese Steak
11.2023 - 09.2025
Bachelor of Science - Biochemistry And Molecular Biology
University of Havana