Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Dannielle Frey

Shippensburg

Summary

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Assistant Manager

7-Eleven
12.2022 - Current
  • Ability to oversee and provide customer service leadership, training, and coaching, alongside the Store Leader, for all store employees.
  • Demonstrated strength maintaining high retention by focusing on identifying qualified applicants, developing leaders, empowering employees, and encouraging employee productivity.
  • Ability to assist in implementing all merchandising and marketing programs.
  • Competency in cash handling, fuel transactions, and promoting out loyalty program.
  • Demonstrated ability maintaining a clean, safe environment by complying with all health and sanitation procedures to ensure the store is presentable and that all products are in-stock.
  • Excellent oral and written communication and intrapersonal skills.
  • Proficient computer knowledge(Microsoft products preferred Word,Excel).
  • The ability to multi-task, perform repeated bending, standing, and reaching, and occasionally lifting up to 50 pounds.

Letter Carrier

United States Postal Service
10.2007 - 04.2021
  • Routes or cases all classes of mail in sequence of delivery along an established route. Rearranges and relabels cases as required.
  • Withdrawal mail from the distribution case and prepares it in sequence for efficient delivery indecently or by another carrier along an established route. Prepares and separates all classes of mail to be carried by truck to relay boxes along route for subsequent delivery.
  • Handles undeliverable mail in accordance with established procedures.
  • Delivers mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed. Collects mail from street letter boxes and accepts letters from mailing from customers; on certain routes may deliver mail that consists exclusively of parcel post, or the collection of mail.
  • Uses portable electronic scanner as instructed.
  • Delivers and collects charges on customs, postage-due, and C.O.D. mail matter. Delivers and obtains receipts for registered and certain insured mail. Signs for such matter, except insured mail. at post office before beginning route and accounts for it upon return by payments of the amounts collected and delivery of receipts taken.
  • Deposits in the post office mail collected on the route upon returning from the route.
  • Checks, and corrects if necessary, mailing cards from advertisers bearing names and addresses of customers or former customers on the route.
  • Furnishes customers with postal information and provides change of address cards and other postal forms as needed.
  • Reports to supervisor all unusual incidents or conditions relating to mail delivery, including condition of street letter boxes and centralized delivery equipment.
  • Becomes proficient, when assigned to a route, in the casing of mail on other routes as assigned.
  • Works professionally with other employees in the office.
  • In addition, may perform any of the following duties: check hotels and other establishments to ensure that mail for residents undeliverable as addresses is not improperly held; deliver stamps or other paper supplies to contract r classified stations and window; receive and register where practical, all letters and packages of first-class matter properly offered for registration; case mail and make deliveries on other routes as assigned.

Assistant Manager

Arc of Cape May County
09.2003 - 11.2007

Making a commitment to learning what individuals want, ensuring that they have sufficient experience to be able to make choices about what they want, and helping them to realize goals and achieve outcomes, documenting the information in their Personal Focus Worksheet.

Assisting the manager in completing assessments annually as part of the PRE-ISP process and anytime throughout the year as changes happen to identify the needs and seek out the proper resourced tp address them.

Teaching staff to recognize each individual's strengths and adaptive limitations to ensure each individual is receiving his/her required level of support across all environments.

Assisting the staff and individuals in maintaining a routine of communal living by ensuring that all staff serve a supportive companions, advocate and teacher to each individual.

Teaching daily living skills as detailed in the individual's ISP and supervising staff to ensure they are doing the same.

Protecting individual's rights, teaching them to exercise their rights, and supporting them to live up to their responsibilities.

Observing each individual's right to confidentiality and ensuring all staff do the same.

Maintaining a professional relationship with individual families, guardians, employers, day program staff, other agency staff, DDD staff and professionals in the community such as physicians, counselors, etc.

Participating in and planning recreational/leisure activities with the individuals and the staff.

Assisting the Residential Manager to oversee medications including administration, record, keeping, proper storage, proper quantities, review and follow-up of errors, etc.

As assigned, scheduling regular and as needed medical and dental appointments to assure the individual' timely effective medical treatment.

As assigned, being prepared for and being present at meeting involving the individuals.

Assisting with maintaining organized and up-to-date resident files.


Education

High School Diploma - Child care

Cape May Co Tech High School
Cape May Court House, NJ
06.2001

Skills

  • Assistant management experience
  • Early childhood education
  • Experienced in customer service during deliveries
  • Strong organizational abilities
  • Effective writing abilities
  • Instructional expertise
  • Service excellence
  • Team management
  • Cash management
  • Cash handling expertise
  • Efficient typing speed
  • Retail operations management
  • Retail store management
  • Retail merchandising
  • Work shift coordination
  • Customer-focused retail sales
  • Proficient in computer applications
  • Employee training
  • Strong verbal communication
  • Customer engagement
  • Sales experience
  • Cash transaction processing
  • Point of sale operation
  • Order processing
  • Effective time management
  • Proficient in organization techniques
  • Detail-oriented data management
  • Inventory tracking
  • Experience with developmental disabilities
  • Team leadership experience
  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Customer relations

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

  • Driver's License
  • CPR Certification October 2022 to Present

Timeline

Assistant Manager

7-Eleven
12.2022 - Current

Letter Carrier

United States Postal Service
10.2007 - 04.2021

Assistant Manager

Arc of Cape May County
09.2003 - 11.2007

High School Diploma - Child care

Cape May Co Tech High School
Dannielle Frey