Danny Aviles

• Evaluated employee performance regularly, providing constructive feedback to support career growth opportunities within the organization.
• Resolved customer concerns promptly, fostering positive relationships and encouraging repeat business.
• Managed a team of bartenders and servers, providing guidance on optimal drink preparation techniques and customer service strategies.
• Developed strong relationships with suppliers leading to better availability of products as well as competitive pricing options.

• Create schedules and work with team on department section rotations to create easy and functioning coverage on the casino floor.

• work side by side with information technology on BOSS/Light and Wonder and provide feedback on understanding issues that may arise when guest are ordering through machines.

• Contributed to the establishment''s success by identifying areas for improvement in operations, recommending solutions, and leading initiatives for change.
• Streamlined beverage preparation for faster customer service and improved overall satisfaction.
• Maintained a safe work environment by enforcing company policies regarding workplace safety and alcohol consumption guidelines.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• dual-rated as a supervisor and assist with shift coverage, inventory control, and menu specials.

• Cultivated warm relationships with regular customers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.