DANNY KUNTZ
Flourtown
Summary
Dynamic People Experience Leader with a proven track record at Apple, excelling in talent acquisition and performance management. Spearheaded diversity initiatives and achieved significant employee engagement improvements. Adept at data analysis and coaching teams, driving strategic growth and operational excellence through innovative hiring practices and cross-functional collaboration.
Overview
15
15
years of professional experience
Work History
People Experience Leader
Apple
Willow Grove
01.2021 - Current
- Led talent selection efforts, managing full-cycle recruiting and internal processes.
- Achieved year-over-year business growth through high-volume hiring during peak periods.
- Collaborated across two organizations to enhance multi-unit hiring and human resources operations.
- Guided leaders in performance management and development planning initiatives.
- Designed and directed an Inclusion and Diversity team at Apple Willow Grove Park from 2022-2025.
- Utilized data-driven insights to forecast hiring needs and justify new career opportunities.
- Curated employee sentiment through feedback, implementing action plans for a more engaged culture.
- Previously managed Genius Bar teams, delivering exceptional service and cultivating new owner relationships.
Store Leader
Trek Bicycle
Philadelphia
01.2020 - 01.2021
- Mentored and coached 13 store leaders in Philadelphia on human resource topics.
- Developed Trek's first talent profiles and implemented national hiring strategies.
- Created and pitched a new career role to bridge people and performance, serving as a field resource.
- Acted as Interim District Manager, supporting Store Leaders with escalations and performance issues.
- Led Inclusion and Diversity initiatives, creating job opportunities for underrepresented communities.
- Achieved top performance in sales and service, transforming store into a regional training center.
- Developed HR, recruiting, and performance management training materials for Trek University.
- Managed social media for Philadelphia stores, enhancing community engagement and brand presence.
Manager
Apple
Willow Grove
01.2018 - 01.2020
- Drove All In On iPhone campaign as sales leader, achieving significant revenue growth.
- Led HR operations, enhancing people experience throughout the organization.
- Utilized reporting and team feedback to maintain hiring standards above guidance.
- Collaborated with senior leadership on strategic hiring initiatives to align talent acquisition.
Manager
Apple
Marlton
01.2015 - 01.2018
- Led shopping experience initiatives during iPhone 7/7+ launch, mentoring team members to advance from specialist to career-level roles.
- Facilitated transition to Today at Apple by driving same-day attendance through coaching and support of forum team members.
- Cultivated a culture focused on capturing same-day attendees for new sessions in the forum environment.
- Collaborated with Lead Geniuses to implement Genius Bar strategies, competing for ovation awards based on Net Promoter scores.
- Executed Genius Bar Experience enhancements while leading initiatives for retail evolution alongside leadership peers.
- Played a pivotal role in hiring the first Creative Pros, Leads, and Technical Experts, enhancing store capabilities.
- Managed all store scheduling prior to Schedule Planner role introduction while serving as Support Experience Manager.
- Supported team development and operational excellence throughout multiple experience leadership phases.
Manager
Apple
Los Angeles
01.2014 - 01.2015
- Transformed team sentiment from -40 (employee sentiment score) to +70 within one year at Apple Topanga.
- Focused on people development and performance management, aligning direct reports with organizational priorities.
- Reengaged tenured team members, fostering connection to core objectives for cultural turnaround.
- Facilitated weekly performance dialogues, empowering Lead Creatives and Lead Geniuses to overcome challenges.
- Coached Lead Creative during transition from One-to-One program to thematic workshops, enhancing operational vision.
- Implemented Genius Bar Experience rollout, introducing Express, Matchup, and concierge tools for improved customer engagement.
- Streamlined workflows by emphasizing Lead-first mentality among creative teams for greater effectiveness.
Acting Manager
Apple
Valencia
01.2014 - 01.2015
- Led visuals team to launch initial Trade In Programs at Apple.
- Collaborated with leadership to establish Leader On The Floor strategy.
- Implemented On Point strategy to enhance store operations and accountability.
- Developed follow-up strategy for detractors at Valencia, ensuring leader engagement.
- Created training content to align team with Trade In vision.
- Facilitated sessions on customer satisfaction impact, improving net promoter scores.
- Drove utilization of Trade In initiatives through effective team engagement.
Expert
Apple
Simi Valley
01.2012 - 01.2014
- Established daily Expert huddles to synchronize team on real-time and week-to-date results.
- Facilitated recognition and feedback sharing during huddles to enhance team morale.
- Developed strategic game plans during huddles to maximize productivity throughout the day.
Specialist
Apple
Simi Valley
01.2011 - 01.2012
Education
Some College (No Degree) - Multimedia
California Lutheran University
Thousand Oaks, CASome College (No Degree) - Tech Entrepreneurship And Management
Arizona State University
Tempe, AZSkills
- Talent acquisition
- Performance management
- Data analysis
- Diversity initiatives
- Employee engagement
- Strategic planning
- Team development
- Process optimization
- Client relations
- Coaching and mentoring
- Communication skills
- Change management
- Talent development
- Team leadership
- Goal setting
- KPI development
- Team building
- Influencing others
- Cross-functional collaboration
- Recruitment and hiring
- Incidents management
- Coaching
- Motivating teams
- Business development
- Staff management
- Analytical thinking
- Priority management
- Documentation and reporting
- Staff education
- Expectation setting
- Attention to detail
- Human resources management
- Verbal and written communication
- Customer service
- Schedule development
- Data analytics
- Training and mentoring
- Goal oriented
- Staff discipline
- Employee motivation
- Operations management
- Staff development
Languages
Spanish
Limited
References
References available upon request.
Timeline
People Experience Leader
Apple
01.2021 - Current
Store Leader
Trek Bicycle
01.2020 - 01.2021
Manager
Apple
01.2018 - 01.2020
Manager
Apple
01.2015 - 01.2018
Manager
Apple
01.2014 - 01.2015
Acting Manager
Apple
01.2014 - 01.2015
Expert
Apple
01.2012 - 01.2014
Specialist
Apple
01.2011 - 01.2012
Some College (No Degree) - Multimedia
California Lutheran University
Some College (No Degree) - Tech Entrepreneurship And Management
Arizona State University
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