Danuta Coates
Glenolden,PA
Summary
Motivated store manager with over 15 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset.
Overview
21
21
years of professional experience
Work History
Branch Manager
Citizens Bank
08.2023 - Current
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Retail Store Manager
T-Mobile
06.2022 - 07.2023
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Completed routine store inventories.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
Retail Store Manager
T-Mobile
04.2019 - 05.2022
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Created employee schedules to align coverage with forecasted demands.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Retail Store Manager
T-Mobile
09.2016 - 04.2022
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Retail Store Manager
T-Mobile
02.2016 - 08.2016
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Mentored team members to enhance professional development and accountability in workplace.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
Retail Store Manager
T-Mobile
01.2014 - 06.2016
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
Retail Store Manager
Advance Auto Parts
10.2006 - 12.2013
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Submitted orders for new inventory.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
Assistant Store Manager
Advanced Auto Parts
10.2003 - 09.2006
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
Communications
Delaware County Community College
Media, PAHigh School Diploma -
Camden High School
Camden, NJ06.2003
Skills
- Payroll Administration and Timekeeping
- Persuasive Negotiations
- Profit and Loss Control
- Operational Efficiency
- Quality Assurance
- Effective Working Relationships
- Customer Service
- Scheduling Knowledge
- Cash handling expertise
- Proficient in all Microsoft, Google platforms
- Financial analysis and planning
Accomplishments
- Promoted to assistant store manager in only 6 months.
- Achieved the over 10 national store ranking within 8 years.
- Increased sales by 75% by coaching department managers on new merchandising standards.
- Led the bank with more than $5 million in wealth sales per year.
- Achieved #1 Branch in overall performance for region in 2024
Timeline
Branch Manager
Citizens Bank
08.2023 - Current
Retail Store Manager
T-Mobile
06.2022 - 07.2023
Retail Store Manager
T-Mobile
04.2019 - 05.2022
Retail Store Manager
T-Mobile
09.2016 - 04.2022
Retail Store Manager
T-Mobile
02.2016 - 08.2016
Retail Store Manager
T-Mobile
01.2014 - 06.2016
Retail Store Manager
Advance Auto Parts
10.2006 - 12.2013
Assistant Store Manager
Advanced Auto Parts
10.2003 - 09.2006
Communications
Delaware County Community College
High School Diploma -
Camden High School
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