Danya'le Northern
Pittsburgh
Summary
Dedicated Income Maintenance Caseworker skilled in navigating complex welfare systems and conducting thorough needs assessments. Known for maintaining accurate case documentation and effectively supporting clients through challenging situations. Focused on enhancing service delivery and client satisfaction through strong communication and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
BARTENDER
Aramark
Pittsburgh
12.2022 - Current
- Mixed and served drinks based on customer preferences and established recipes.
- Cultivated relationships with patrons to improve customer experience and drive repeat business.
- Managed bar inventory and orders to maintain optimal supply levels.
- Processed cash and credit transactions with accuracy and efficiency.
- Ensured cleanliness and organization of bar area to comply with health standards.
BUSINESS OWNER
Northern Scents Candle Company
Pittsburgh
01.2019 - Current
- Delivered exceptional customer service and facilitated sales transactions efficiently.
- Designed custom candles for weddings and special events, enhancing client satisfaction.
- Collaborated with team members to achieve sales targets and improve overall performance.
- Resolved customer inquiries and issues promptly, ensuring high levels of service.
- Organized and decorated store displays for seasonal promotions, driving customer engagement.
- Managed inventory and restocked shelves to ensure product availability at retail store.
- Performed cash register duties and balanced daily sales reports accurately.
- Maintained clean, organized work environment to optimize customer experience.
Income Maintenance Caseworker
Commonwealth of Pennsylvania
Pittsburgh
03.2025 - 10.2025
- Evaluated client eligibility for multiple assistance programs, ensuring accurate assessments.
- Processed applications and maintained detailed case records to track client information.
- Conducted interviews to gather essential details from clients applying for benefits.
- Collaborated with social service agencies to coordinate comprehensive support services.
- Guided clients on available benefits and services to improve understanding.
- Reviewed case files for regulatory compliance and updated documentation as necessary.
- Managed caseload efficiently, ensuring timely service delivery to all clients.
- Advocated for agency interests in court hearings to protect client rights.
COMMUNITY OUTREACH SPECIALIST
Cameron Professionals
Pittsburgh
11.2022 - 10.2023
- Developed and maintained relationships with community partners and local businesses.
- Managed social media platforms to promote community events and programs.
- Facilitated workshops and training sessions on diversity and inclusion topics.
- Created and distributed informational materials to educate the public on community resources.
- Coordinated outreach efforts to increase awareness and participation in community programs.
- Led community engagement initiatives to increase volunteer participation.
- Coordinated and executed outreach events to engage with community members and promote organizational services.
- Developed and delivered presentations on relevant topics to educate and inspire diverse groups of individuals.
- Worked collaboratively with team members to plan and implement outreach strategies and initiatives.
- Utilized data analytics to track and analyze the effectiveness of outreach efforts and adjust as needed.
- Established partnerships with local businesses and organizations to expand outreach opportunities and resources.
- Provided support and assistance to individuals in need through outreach programs and services.
- Maintained detailed records and documentation of outreach activities and outcomes for reporting purposes.
OUTREACH SPECIALIST
Great Lakes Behavioral Research, DHS
Pittsburgh
05.2022 - 10.2022
- Engaged with local organizations to foster partnerships for community support.
- Conducted assessments to identify community needs regarding behavioral health access.
- Collaborated with teams to improve outreach efforts and enhance service delivery.
- Traveled throughout service area to educate community, met with people interested in receiving services and represented agency before wide range of professional constituencies.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Interviewed patients or members via phone or in-person to gather personal and sensitive information and determined eligibility for various outreach programs.
- Established culture of responsibility, accountability and confidentiality with constant focus on balancing compassion and accountability while relating to clients.
- Compiled, recorded, and evaluated personal and financial data to verify completeness and accuracy using computer system to complete eligibility screening.
- Made referrals to utilize community resources for resident's needs.
CAREER NAVIGATOR
CareerLink
Pittsburgh
04.2021 - 04.2022
- Interview customers to assess ongoing service needs, obtained occupational information and explored full range of employment and training opportunities.
- Accurately documented case interactions using case notes.
- Addressed the unique needs and barriers of participant referrals to appropriate workshops, and resources.
- Maintain heavy caseload/conduct follow-up.
- Work closely with several Community Based Organizations.
Education
MAJOR - Business, Accounting
University Of Phoenix
Phoenix, AZ01.2026
Skills
- Strategic outreach initiatives
- Problem-solving expertise
- Communication skills
- Leadership capabilities
- Professional appearance
- Case management strategies
- Client advocacy
- Team collaboration
- Relationship building
- Professional boundaries
- Service support and assistance
- Confidentiality of case information
- Client engagement
- Case file documentation
Timeline
Income Maintenance Caseworker
Commonwealth of Pennsylvania
03.2025 - 10.2025
BARTENDER
Aramark
12.2022 - Current
COMMUNITY OUTREACH SPECIALIST
Cameron Professionals
11.2022 - 10.2023
OUTREACH SPECIALIST
Great Lakes Behavioral Research, DHS
05.2022 - 10.2022
CAREER NAVIGATOR
CareerLink
04.2021 - 04.2022
BUSINESS OWNER
Northern Scents Candle Company
01.2019 - Current
MAJOR - Business, Accounting
University Of Phoenix