Danyele Glass
Canonsburg
Summary
Team leader specializing in quality assurance, issue resolution, and effective communication. Demonstrates proficiency in project management, personnel training, and production scheduling. Exemplifies strong work ethic, punctuality, and commitment to quality standards.
Overview
37
37
years of professional experience
Work History
Work Comp / MV Team Lead
Select Medical Corporation
Canonsburg
10.2022 - Current
- Performed employee audits to maintain compliance and operational standards.
- Addressed inquiries from RCM, patients, and team members providing clear and accurate information.
- Reviewed and approved or rejected bad debt and refunds submitted by team members.
- Reported trends and issues to supervisor for timely resolution.
- Generated various reports for supervisor and staff use
- Reversed and created charges as necessary to uphold accuracy in billing.
- Participated in monthly RCM calls to enhance collaboration
- Mentored team members and provided guidance on best practices and workflows
- Assisted the management staff in setting achievable goals for the team while monitoring
Payor Analyst
Select Medical Corporation
Canonsburg
03.2020 - Current
- Created and finalized audit reports to ensure compliance and accuracy.
- Maintained Account Type 80 report to track self-pay patient data.
- Completed Fee comparisons for review.
- Supported preparation of Medrisk reports by gathering and organizing necessary data.
- Aided Data Maintenance team in managing service queues to improve efficiency.
Medicare Account Representative
Select Medical Corporation
Canonsburg
04.2015 - 03.2020
- Contacted Medicare to resolve issues with submitted claims, facilitating timely processing.
- Submitted Medicare primary and secondary claims, ensuring accurate processing.
- Analyzed accounts for delinquencies and ongoing issues using aging report to identify resolutions.
- Listened to customers and found solutions that met creditor and debtor needs.
Cash Application Representative
Select Medical Corporation
Canonsburg
11.2006 - 04.2015
- Posted payments.
- Worked undistributed payments on accounts (OTC).
- Assisted clinics with error when entering payments.
- Ran credit card payments.
- Created batches for credit card payments.
- Balanced and created batches for online credit card payments.
Dental Office Receptionist/ Assistant
Katsur Dental
Washington
09.1998 - 11.2006
- Cleaned and sanitized instruments and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, oral surgery, pero procedures and pediatric procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Documented patient dental health information, medical history.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Took dental images following strict patient protection rules.
Customer Service Office
Shop N Save Supermarket
Washington
04.1989 - 09.1998
- Assisted customers with purchases, item location, and enrollment in reward programs, enhancing overall shopping experience.
- Addressed customer complaints and concerns, escalating to supervisor for timely resolution, improving customer satisfaction.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Trained team members on cash register operation and cash handling.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Supported departments during staff shortages, ensuring seamless operations and continuity of service.
Education
High School Diploma -
Trinity High School
Washington, PA06-1991
Skills
- Coverage determination
- Audit preparation
- Compliance auditing
- Microsoft Excel and Word
- Critical thinking and problem-solving
- Organizational skills
- Multitasking proficiency
- Effective communication
- Team collaboration
- Training and engagement
- Self-motivation
- Dependability
- Problem solving
Timeline
Work Comp / MV Team Lead
Select Medical Corporation
10.2022 - Current
Payor Analyst
Select Medical Corporation
03.2020 - Current
Medicare Account Representative
Select Medical Corporation
04.2015 - 03.2020
Cash Application Representative
Select Medical Corporation
11.2006 - 04.2015
Dental Office Receptionist/ Assistant
Katsur Dental
09.1998 - 11.2006
Customer Service Office
Shop N Save Supermarket
04.1989 - 09.1998
High School Diploma -
Trinity High School