Daphne Oplan
Philadelphia
Summary
Reliable and safety-focused professional with over 15 years of experience in healthcare and human services. Skilled in providing exceptional care, maintaining calm under pressure, and ensuring the safety and well-being of others. Additional experience in customer service and delivery driving has strengthened my communication, time management, and navigation abilities. Seeking to leverage my strong work ethic, reliability, and public service mindset as a Bus Operator with SEPTA.
Overview
13
13
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
Work History
Server
Dave & Buster's
Plymouth Meeting
03.2026 - Current
- Provided excellent customer service in a fast-paced restaurant environment.
- Processed orders accurately and efficiently using the Point of Sale system.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
DSP (Direct Support Professional)
Merakey
Flourtown
01.2023 - Current
- Providing care and support to individuals with disabilities.
- Assisting with daily living activities, implementing individualized care plans, ensuring the safety and well-being of clients.
- Documenting progress and incidents, and promoting independence and community inclusion. Data entry, uploading files for the multiple individuals throughout the course of a shift.
- Medication administration, transportation, and communication with families and support teams.
Delivery Driver
R&J Delivery
Langhorne
03.2022 - 01.2023
- Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.
- Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
- Assisting with loading and unloading items from vehicles.
Dispatcher/Customer Service/Driver
AAA Consulting
Naples
03.2021 - 03.2022
- Work on scheduling drivers to ensure that there is adequate coverage for the next morning. The schedule must reflect adequate coverage on the road.
- Command the daily "load-out" process to ensure that all Delivery Associates can locate and load their assigned packages, and start delivery in a timely manner.
- Responsible for having the Dispatch phone on their person at all times and answering all incoming calls with a high sense of urgency, documenting issues when necessary and communicating to the Operations Manager as needed.
- Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.
- Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
- Assisting with loading and unloading items from vehicles.
Direct Support Professional
JEVS Human Services
Philadelphia
07.2013 - 07.2016
- Assist consumer with daily living, such as grooming, meals, running errands, assuring consumer takes medication.
- Family meetings to set goals.
Education
Diploma - General Education
Martin Luther King Jr. High School
Philadelphia, PASkills
- Customer Service
- Communication
- Multitasking
- Interpersonal skills
- Retail sales
- Training
- Filing
- Cleaning
- Home Care
- Mentoring
- Bartending
- Leadership
- Writing Skills
- Medication administration
- Senior Care
- Developmental Disabilities Experience
- Caregiving
- Delivery Driver Experience
- Driving
- Warehouse experience
- Microsoft Access
- Data entry
Certification
- CPR Certification
- First Aid Certification
- Driver's License
- Food Handler Certification
Willing To Relocate
- Atlanta, GA
- Fort Lauderdale, FL
Assessments
Home health aide skills, Proficient, 01/01/21, Providing care to patients in a home setting. Full results: Proficient.
Personal Information
Authorized To Work: US for any employer
Timeline
Server
Dave & Buster's
03.2026 - Current
DSP (Direct Support Professional)
Merakey
01.2023 - Current
Delivery Driver
R&J Delivery
03.2022 - 01.2023
Dispatcher/Customer Service/Driver
AAA Consulting
03.2021 - 03.2022
Direct Support Professional
JEVS Human Services
07.2013 - 07.2016
Diploma - General Education
Martin Luther King Jr. High School