Dara Dajani
Philadelphia
Summary
Operations professional with substantial experience in optimizing processes and driving operational efficiency. Expertise in project management, process improvement, and logistics coordination. Strong focus on team collaboration and achieving measurable results. Known for adaptability and reliability in dynamic environments.
Overview
5
5
years of professional experience
Work History
Operations Specialist
Userpilot
United States
04.2022 - Current
- Lead end-to-end company operations, partnering directly with the CEO to drive strategic execution and organizational growth.
- Oversee cross-functional operations across Finance, HR, Sales, Customer Success, and Support, ensuring alignment and operational excellence.
- Collaborate closely with the Sales team to manage customer lifecycle operations, oversee payment activation, and ensure smooth onboarding and revenue realization.
- Manage payment operations, billing coordination, and vendor relationships while driving cost optimization initiatives.
- Design and implement scalable processes that enhance productivity, streamline workflows, and support rapid business growth.
- Prepare and present comprehensive monthly board reports, delivering financial insights, KPI tracking, and strategic performance updates.
- Identify operational bottlenecks, conduct root cause analyses, and implement sustainable solutions to improve scalability and performance.
- Establish and maintain supplier and service provider partnerships to ensure cost-effective procurement and service reliability.
- Leverage operational data and performance metrics to guide decision-making and drive continuous improvement across departments.
Marketing and Operations Manager
PalTrade
Ramallah
09.2021 - 01.2022
- Assisted in a project launching by communicating with stakeholders and collecting relevant data.
- Conduct research to assess trade opportunities in foreign markets and explore fundraising opportunities.
Marketing Intern
Deelzat
Ramallah
05.2021 - 08.2021
- Worked with the product department on various QA and QC projects.
- Worked on developing bundles to be advertised on the website and social media.
- Conducted market research on the E-commerce market in both Jordan and Dubai.
Consultant
Little Jasmine Therapies & Spa - Simply Urban
Brighton
12.2020 - 06.2021
- Devised a marketing plan by creating a content strategy and customer acquisition plan.
- Worked on developing their social media platforms and increasing consumer engagement and interaction, and provided post-COVID-19 consultancy.
Education
Bachelor of Science -
University of Brighton
Brighton06-2021
Skills
- Communication
- Management
- Operations
- Content Strategy
- Consumer Engagement
- Quality Assurance
- Analytics
- Workflows
- Market Research
- E-Commerce
- Quality Control
- Market Analysis
- Research
Languages
Arabic
English
Timeline
Operations Specialist
Userpilot
04.2022 - Current
Marketing and Operations Manager
PalTrade
09.2021 - 01.2022
Marketing Intern
Deelzat
05.2021 - 08.2021
Consultant
Little Jasmine Therapies & Spa - Simply Urban
12.2020 - 06.2021
Bachelor of Science -
University of Brighton