Darcy Eaton
Hallstead
Summary
Dynamic Academy and Store Coach at Walmart with a proven track record in innovative training techniques and team leadership. Expert in onboarding new hires and fostering a positive learning environment, enhancing associate performance and customer service. Skilled in investigations, contributing to improved store security and operational efficiency.
Professional coach dedicated to fostering talent and development. Known for creating impactful training programs and elevating team performance. Recognized for collaborative teamwork and ability to adapt to dynamic needs, emphasizing strategic planning and motivational leadership.
Overview
17
17
years of professional experience
Work History
Learning and Development Specialist
UHS
08.2023 - Current
- Established strong relationships with external partners to source relevant industry-specific trainings on a regular basis.
- Evaluated training program effectiveness, adjusting content as needed to maximize learning outcomes.
- Increased employee retention rates by developing engaging onboarding and orientation processes.
- Created detailed reports outlining the impacts of learning initiatives on overall business performance showcasing tangible results from L&D efforts.
- Developed a library of instructional materials, ensuring consistency in messaging across all departments.
- Improved employee satisfaction and morale by providing tailored professional development opportunities.
Talent Acquisition Recruiter
UHS
09.2022 - 08.2023
- Operated and maintained applicant tracking and candidate management systems.
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
- Improved candidate experience by maintaining consistent communication throughout the recruitment process.
Academy Coach
Walmart
02.2017 - 09.2022
- Facilitated the onboarding and training of new associates in Walmart Academy, ensuring a smooth integration into company culture and operations.
- Delivered engaging and effective training sessions on Walmart’s core values, customer service standards, safety protocols, and operational procedures.
- Monitored and evaluated associate performance, providing constructive feedback and coaching to foster skill development and continuous improvement.
- Collaborated with store management and leadership teams to identify training needs and adjust programs to align with store-specific goals and objectives.
- Utilized a variety of teaching methods, including hands-on practice, digital resources, and group discussions, to accommodate diverse learning styles.
- Maintained up-to-date knowledge of Walmart policies, systems, and processes to provide accurate information and guidance to associates.
- Fostered a positive and inclusive learning environment that motivated associates to excel in their roles and contributed to improved store performance.
- Measured the effectiveness of training programs, tracked associate progress, and reported key performance metrics to leadership.
Assistant Manager of Operations
Walmart
09.2013 - 02.2017
- Assisted in overseeing daily store operations, ensuring efficient and smooth workflow across all departments.
- Supervised and led a team of associates, providing guidance, support, and training to ensure high levels of productivity, customer service, and employee engagement.
- Monitored inventory levels, conducted stock audits, and coordinated restocking efforts to ensure product availability and reduce stockouts.
- Collaborated with store management to develop and implement strategies for improving sales performance, customer satisfaction, and operational efficiency.
- Handled customer inquiries, concerns, and complaints, ensuring quick resolution and maintaining a positive store environment.
- Ensured compliance with company policies, safety protocols, and regulatory requirements, maintaining a secure and safe work environment for both employees and customers.
- Assisted with hiring, onboarding, and training new associates, fostering a positive and inclusive team culture.
- Managed store scheduling, ensuring appropriate staffing levels during peak hours and special events to optimize customer service.
- Conducted regular performance reviews for associates, providing constructive feedback and coaching to enhance team performance and development.
- Collaborated with department leads to meet sales targets and achieve key performance indicators (KPIs), contributing to overall store goals.
- Participated in budget planning, expense management, and cost control efforts to maximize profitability and operational efficiency.
Asset Protection Associate
Walmart
06.2010 - 09.2013
- Monitored store surveillance systems to detect and prevent theft, ensuring the safety and security of both customers and associates.
- Conducted routine floor patrols and observed customer and employee behaviors to identify suspicious activity and potential security risks.
- Collaborated with store management and local law enforcement to address theft incidents and resolve security breaches in compliance with company policies and legal regulations.
- Assisted in the development and implementation of store security procedures, providing guidance to associates on theft prevention strategies.
- Processed and documented incidents of theft, including preparing reports and gathering evidence for internal investigations or law enforcement action.
- Engaged with customers to provide a positive shopping experience while remaining vigilant and ensuring store security standards were upheld.
- Educated associates on loss prevention techniques, promoting awareness of security policies and procedures to reduce shrinkage.
- Worked closely with the inventory team to conduct regular audits and reconcile discrepancies in stock levels, helping to minimize loss and improve inventory accuracy.
- Assisted in the implementation of store-wide security initiatives, such as alarm systems, locking mechanisms, and anti-theft devices, to enhance loss prevention efforts.
- Provided support during emergency situations, including medical incidents and safety threats, ensuring a rapid response to mitigate risk.
College Program Intern
Walt Disney World Company
01.2008 - 08.2009
- Delivered exceptional guest service by interacting with park guests, ensuring a magical experience, and responding promptly to guest inquiries and concerns.
- Operated at various park shops and maintained safety standards while ensuring guests had a fun and memorable experience.
- Collaborated with team members to ensure smooth operations, maintained cleanliness, and upheld Disney's high standards of hospitality.
- Provided assistance with retail operations, including cashiering, inventory management, and ensuring high-quality service.
- Participated in Disney’s professional development seminars, gaining valuable leadership, communication,
Education
No Degree - Liberal Arts
SUNY Broome
Binghamton, NYHigh School Diploma -
Blue Ridge High School
New Milford, PA06-2006
Skills
- Innovative thinking
- Training techniques
- Motivational techniques
- Theft prevention
- Investigations
- Customer service
- Team leadership
- Decision-making
- New hire on-boarding
- Coaching and mentoring
Timeline
Learning and Development Specialist
UHS
08.2023 - Current
Talent Acquisition Recruiter
UHS
09.2022 - 08.2023
Academy Coach
Walmart
02.2017 - 09.2022
Assistant Manager of Operations
Walmart
09.2013 - 02.2017
Asset Protection Associate
Walmart
06.2010 - 09.2013
College Program Intern
Walt Disney World Company
01.2008 - 08.2009
No Degree - Liberal Arts
SUNY Broome
High School Diploma -
Blue Ridge High School
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