SADE GRIFFIN
Harrisburg,PA
Summary
Dedicated and customer-focused professional with experience in call center, hospitality, and customer-facing environments. Skilled in resolving customer concerns, handling high call volumes, navigating multiple computer systems, documenting interactions, and delivering exceptional customer service. Strong communication, problem-solving, multitasking, and organizational skills with the ability to excel in remote or office settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
Household Manager
Harrisburg, PA
02.2011 - Current
- Develop and maintain organized schedules, records, and household operations.
- Coordinate appointments and communications with schools, healthcare providers, and outside agencies.
- Manage budgets, documentation, and daily administrative tasks.
- Demonstrate excellent multitasking, organization, and problem-solving skills.
Housekeeping Lead
Holiday Inn
Middletown, PA
06.2023 - 03.2024
- Supervised housekeeping staff and assigned daily workloads.
- Resolved guest concerns with professionalism.
- Trained new employees and maintained quality standards.
- Promoted teamwork and communication.
Housekeeping
Hampton by Hilton
Hershey, PA
09.2020 - 03.2021
- Provided excellent customer service to hotel guests.
- Resolved guest requests promptly.
- Trained new employees.
- Maintained detailed inspections and documentation.
Customer Service Representative
Comcast Call Center
Harrisburg, PA
01.2019 - 01.2021
- Provided customer support for billing, technical support, and account management.
- Handled high call volumes while meeting productivity goals.
- Resolved customer concerns using de-escalation and problem-solving skills.
- Accurately documented customer interactions using multiple systems.
- Educated customers on products and services.
- Maintained outstanding customer satisfaction.
Education
High School Diploma -
Stone Coast Academy
Skills
- Customer Service
- Call Center Operations
- Remote Customer Support
- Microsoft Office
- CRM Software
- Data Entry
- Phone Etiquette
- Conflict Resolution
- Problem Solving
- Active Listening
- Communication
- Time Management
- Multitasking
- Organization
- Computer Proficiency
- Documentation
- Scheduling
- Teamwork
- Customer service-focused
- Teamwork and collaboration
- Multitasking and prioritizing
- Customer service
- Problem-solving
- Attention to detail
- Excellent communication
- Reliability
- Multitasking Abilities
Certification
CPR
Timeline
Housekeeping Lead
Holiday Inn
06.2023 - 03.2024
Housekeeping
Hampton by Hilton
09.2020 - 03.2021
Customer Service Representative
Comcast Call Center
01.2019 - 01.2021
Manager
Household Manager
02.2011 - Current
High School Diploma -
Stone Coast Academy