Darien Allison

Community Services Group

Mountville

02.2025 - Current

Performed daily user and device administration within Active Directory, SCCM, and Google Admin, ensuring proper access controls, policy enforcement, and endpoint compliance in an enterprise environment.
Enforced endpoint security standards by managing update deployments through Group Policy and implementing boot-level password protections, supporting secure configuration and system hardening best practices.
Performed daily review of email quarantine alerts, analyzing potentially malicious or non-compliant messages and making release or block decisions in accordance with security policies.
Maintained operational uptime for approximately 200 sites by remotely monitoring and troubleshooting network environments using Cisco Meraki, escalating to on-site support as needed to ensure business continuity.
Conducted security awareness training for employees, covering PHI handling, secure remote work configurations, and mandatory VPN usage to reduce human-related security risks.
Installed and maintained operating systems, applications, patches, and updates, supporting endpoint stability and security across user devices.
Coordinated company-wide hardware refresh initiatives, overseeing computer deployments and improving network organization through systematic labeling and infrastructure documentation.

Foot Locker

02.2023 - 12.2024

Increased store sales by 27% within the first three months of employment, earning recognition as Team Member of the Quarter in Q2 of 2023 for exceptional performance and contribution to the team's success.
Streamlined POS operations, processing hundreds of transactions daily with precision and speed in a fast-paced environment.
Orchestrated store tasks and deadlines while supporting team members and management to ensure smooth daily operations.
Leveraged extensive product knowledge to deliver tailored customer service, maximizing satisfaction, and driving sales.
Resolved customer concerns with urgency and diplomacy, maintaining a high standard of professionalism.
Boosted customer loyalty by actively marketing and enrolling patrons in the store's rewards program, contributing to sales growth.

Field Nation

01.2023 - 03.2024

Delivered professional IT services to commercial clients, specializing in the installation, configuration, and optimization of advanced networking systems, including switches, modems, routers, wireless access points, and secure telecommunication setups.
Implemented and supported IT systems such as POS systems, PIN pads, scanning equipment, and VoIP solutions, ensuring seamless operation and user satisfaction.
Diagnosed and resolved complex network issues related to LAN/WAN, DNS, DHCP, and NAT configurations, achieving minimal downtime and optimized system performance.
Conducted secure network designs using industry best practices, including zoning, DMZs, and bastion hosts, to enhance security and maintain compliance.
Oversaw de-installation and relocation of computer equipment, coordinating seamless transitions with zero operational disruptions.
Expertly tested and terminated Cat5 and Cat6 network cables, ensuring connectivity compliance with industry standards and optimal performance.
Supported and maintained network monitoring tools to measure service effectiveness, track incident resolution, and ensure consistent service uptime.
Provided exceptional customer service, translating complex technical details into actionable insights for non-technical stakeholders.

Summary