Darien Gennaro
Matamoras
Summary
Dynamic Sales Specialist with proven success at Lowe’s, excelling in customer relationship management and sales pipeline management. Achieved consistent sales targets through effective communication and tailored product recommendations, enhancing client satisfaction and retention. Expertise in utilizing CRM tools to optimize follow-ups and drive revenue growth.
Overview
4
4
years of professional experience
Work History
Sales Specialist
Lowe’s
10.2024 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Demonstrated product features, answered questions and persuasively overcame objections.
Sales Specialist
Home Depot
08.2021 - 09.2024
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Demonstrated product features, answered questions and persuasively overcame objections.
Education
Bachelors In Science - Marketing
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA12.2023
Skills
- Customer relationship management
- Sales forecasting
- Lead generation
- Product demonstration
- Sales pipeline management
- Market analysis
- Client retention strategies
- Effective communication
- Negotiation techniques
- Problem solving
- Time management
- Product knowledge
- Sales target achievement
- Customer service
- Relationship building
- Client relations
- Customer service and care
Timeline
Sales Specialist
Lowe’s
10.2024 - Current
Sales Specialist
Home Depot
08.2021 - 09.2024
Bachelors In Science - Marketing
East Stroudsburg University of Pennsylvania
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