Darius Chase
Philadelphia
Summary
Dynamic group coordinator for Calvary Community CDC within the New Calvary Baptist Church youth department, offering over 10 years of expertise in customer service. Proven ability to manage customer service teams, ensuring seamless operations while effectively addressing customer needs through strong communication and problem-solving skills. Demonstrated history of fostering a collaborative team environment that enhances customer satisfaction and drives positive outcomes. Committed to leveraging administrative skills to support organizational goals and improve service delivery.
Overview
21
21
years of professional experience
Work History
Lead Customer Service Agent
G2 Secure Staff for American Airlines Cargo
Philadelphia, PA
04.2018 - 07.2025
- Led customer service team in resolving complex shipment inquiries and issues
- Managed escalated situations effectively, ensuring positive resolutions for customers
- Acted as a liaison between customers and other departments, facilitating swift resolution of complex issues requiring cross-functional collaboration.
- Assisted customers with rebooking all missed shipment in timely maner.
- Perform daily routine cargo operations report and statistics.
- Proactively amended master airway bills and shipment
Group Coordinator
Calvary Community CDC
Philadelphia, PA
03.2023 - Current
- Coordinated community outreach events to enhance quality of life for among local families and troubled youth.
- Developed and maintained relationships with community partners to support program initiatives.
- Oversaw logistics for programs, ensuring resources were allocated efficiently and effectively.
- Facilitated training sessions for volunteers, improving their skills and understanding of community needs.
- Managed budgets for group projects, optimizing resource allocation to maximize results while minimizing costs.
- Utilized project management software tools effectively to organize tasks, deadlines, and resources, ensuring efficient project coordination.
Bakery Lead
Giant
01.2014 - 03.2017
Administrative Assistant
Helping Hands
Upper Darby, PA
01.2005 - 08.2008
- Managed scheduling and coordination of meetings for staff and clients.
- Assisted in maintaining office supplies and inventory levels efficiently.
- Handled incoming communications, directing inquiries to appropriate personnel.
- Organized and maintained filing systems, ensuring easy access to documents.
Board of Trustees Member
New Calvary Baptist Church
Philadelphia, PA
01.2020 - Current
- Facilitated strategic discussions to align church initiatives with community needs.
- Oversaw financial planning and resource allocation for church programs.
- Collaborated with leadership to enhance governance and organizational policies.
- Guided fundraising efforts, increasing engagement within the congregation.
- Managed financial, operational and human resources to optimize business performance.
Education
Associates Degree - Communications and Broadcasting
Manor Jr College
Jenkintown, PaHigh School Diploma - undefined
Penn Wood High School
Lansdowne, PaIntroduction to Cybersecurity
Codecademy
onlineSkills
- Leadership
- Guiding and motivating young people
- Initiative in program development
- Effective verbal communication skills
- Collaboration
- Collaborates effectively with staff and volunteers
- Call center experience
- Complaint handling
- CRM software expertise
- Escalation management
- MS office applications
- Payment processing
Timeline
Group Coordinator
Calvary Community CDC
03.2023 - Current
Board of Trustees Member
New Calvary Baptist Church
01.2020 - Current
Lead Customer Service Agent
G2 Secure Staff for American Airlines Cargo
04.2018 - 07.2025
Bakery Lead
Giant
01.2014 - 03.2017
Administrative Assistant
Helping Hands
01.2005 - 08.2008
High School Diploma - undefined
Penn Wood High School
Introduction to Cybersecurity
Codecademy
Associates Degree - Communications and Broadcasting
Manor Jr College